Web shield....

[hipgnosis]

Apparently there is some relationship to WebShield and https because when WebShield is terminated, I can access the https pages and when it is turned on I can't. 

What avast's version do you have installed. There were issues with https:// and 4.6.603 and these should be fixed in 4.6.623.

I'm using 4.6.623

[lukor]

Datagg, your dumps are very strange. Do you have any proxy set in the firefox browser? Do you have pipelining enabled?  (see about:config)

Lukas

[xistenz]

I have just recently started having symptoms exactly like datagg's. The problem started two days ago. Strangely it was working before. avast version 4.6.623

[Datagg]

Datagg, your dumps are very strange. Do you have any proxy set in the firefox browser? Do you have pipelining enabled?  (see about:config)

Lukas

Negative lukor.  Matter of fact, I restored comp recently so all pretty new. As far as Firefox, nothing installed, plugins,extensions, straight exe from mozila.

The dumps were odd, what ya thinking??

[lukor]

Do you have certain pages where the problems are easily reproducible? thanks. L.

[Skram0]

Now I can post in this thread.

Friday at work, I was using my computer fine with 4.6.603. After a program update to 4.6.623 it asked if I wanted to reboot, I said no then finished what I was doing and promptly rebooted. After the reboot, I could not access web pages. I use Firefox, but I don't think that mattered.

When I went to the On-Access Protection Control I noticed the Web Shield wasn't running and was grayed out. It said something like it was waiting for a dependency to start. I gave it ample time, but it never started. So I pressed Terminate and then my internet access was back. Starting the provider again results in the same odd behavior. I don't remember if access was still restricted after trying to restart the provider. I think I just left it disabled. Haven't tried to reboot again yet either.

Is there someplace to look to help diagnose what Web Shield is waiting for?

[Vlk]

OK, what you could do is start the provider, then open the Task Manager Processes tab, and

1. check if ashWebSv.exe is on the process list
2. how many threads does it have (to enable the Thread Count column, use the View -> Select Columns menu command.

BTW how are you connected to the Internet? Aren't you, by a chance, using VPN connection?

BTW2 what time is it where you are? (I see you're from the US)

Thanks
Vlk

[Barrakketh]

Noticed a new problem with the WebShield.  It broke my router's web interface.

Only one part of a frame loads, and the images in it (just an image of the router) fail to load.  The rest of the time it just sits there and attempts to load.

The version of Avast is 4.6.623.  I haven't tried the patch mentioned in the other thread.

The version of Firefox is 1.0.1, pipelining IS enabled.  The page is also borked in IE.

I've saved the HTML of the pages (they are generated by a CGI script though) and am e-mailing them to lukor's e-mail address, as well as a copy of this post.

[rdmaloyjr]

I have 4.6.603 & have no problems.   I've got XP SP2, Zone Alarm (free version), 2.2G Celeron, 512 RAM and Firefox 1.01 and several anti-spyware programs.  I've been able to load every web site & page with no problem.  No download problems.  I don't understand why some are having problems with webshield.  I'm concerned that the newer version may be weakened by the "fixes". 

4.6.603 seems to do a good job, I don't have any viruses.  I also have McAfee vs 9, it's turned off.  I've ran the McAfee manual scan a few times with Avast! shut off, it didn't find anything.  I'm testing Avast! for a replacement for McAfee.

[hipgnosis]

OK, what you could do is start the provider, then open the Task Manager Processes tab, and

1. check if ashWebSv.exe is on the process list
2. how many threads does it have (to enable the Thread Count column, use the View -> Select Columns menu command.

BTW how are you connected to the Internet? Aren't you, by a chance, using VPN connection?

BTW2 what time is it where you are? (I see you're from the US)

Thanks

Vlk

I turned the WebShield back on and it had 17 threads.

[hipgnosis]

Don't know if this will help on not but the particular page I am unable to access with WebShield running is in the format:

https://*******.***.com:80/

There is no www at the beginning since it is within a company domain and only accessable via private VPN or from within the company LAN. 

I installed the WebShield patch but it still fails when the ashWebSv process is running.  I kill that and I can access the page with no problem.

[sded]

You are redirecting a secure web page to port 80 and Webshield instead of normal port 443.  Webshield can't scan it for viruses because it is encrypted before it gets to Webshield.  If you are using IE, you can try the following:

tools/options/internet connections/LAN settings/use a proxy/advanced
http 127.0.0.1 port 12080

In avast! webshield set up, remove the 80 under redirected http ports

This should redirect all http traffic to Webshield and let https traffic go through normally, even though it is on port 80 instead of port 443

Similar should work with foxfire/options/network settings

[Datagg]

Do you have certain pages where the problems are easily reproducible? thanks. L.

Yes lukor.... With shield on it will crash evertime at my Miva control panel..... Other places sporadic.

What do you want me to try??

[Vlk]

Datagg, do you have any dumps from the Firefox crashes? What does Firefox look like when it crashes, anyway...? I have never seen this happen I mean, does it use the standard Windows error reporting dialog box?

[Datagg]

Datagg, do you have any dumps from the Firefox crashes? What does Firefox look like when it crashes, anyway...? I have never seen this happen I mean, does it use the standard Windows error reporting dialog box?

Yes it does show the Standard - Send report - then shuts down browser.....

Before I disabled Shield, I took a screen shot of 1 instance of 40 + that had the same log vie event viewer

http://members.cox.net/gramps.id/foxerrors.jpg

I also discussed this in firefox forums. They are bafled also. Some suggest i reinstal firefox.exe, some said to recreate a profile and delete all extensions.

Anyways, its a fresh version of fox, no priors.  Anyways to reinerate, when shieled is down firefox will not crash & another situation is not to lose interent and have to reboot machine...

Lukor says those dumps looked odd, sure would love to hear why. I wish I could fire the shield back up , yet the problems that were occuring were to much. Mailnly because of my online Miva control panel. I would be updating, and before I could update new info, it would crash. To let you know a bit more on the miva panel. Its a https/ web control panel via my admin rights. What I do is log in, at this point firefox would crash, sometimes I get through. Anyways, if i get through i begin to do my html or whatever via the panels.  Each new thing I do , I have to update, then new stuff saved to cgi.  The day i lost some serious work, when update was pressed and fox crashed, thats when I disabled shield to try to find some kind of solution. That did the trick, I logged back in with no problems, still cautious though to update quicker. Been a week now, no problems. 

The other instance via panel that was happenign prior to shield is sporadic internet disruptions that demanded a reboot to re-establish. Allthough this didnt happen as much as the crashes did, they happened at the worst times.

Im soory for the re synapse of what mentioned. I just wanted to clarify a few instances on it, especially since the https info came up.......

I appreciate all the help guys.. You all are great....