Hi
I have recently upgraded to Avast Premier by purchasing the 1 yr subscription - but my laptop is crashing frequently (BSOD's).
My sys config is as follows:
OS Version: Microsoft Windows 7 Home Basic, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4043 Mb
Graphics Card: Radeon (TM) HD 6490M, 1024 Mb
Hard Drives: C: Total - 232692 MB, Free - 155515 MB; D: Total - 14103 MB, Free - 1575 MB; F: Total - 229837 MB, Free - 57173 MB;
Motherboard: Hewlett-Packard, 3581
Antivirus: avast! Antivirus, Updated and Enabled
=================================================
I used the Who Crashed application to generate the following analysis:
Crash Dump Analysis
--------------------------------------------------------------------------------
On Sun 31-08-2014 07:23:09 GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-54038-01.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x2854F)
Bugcheck code: 0xC4 (0xE3, 0xFFFFF8800499654F, 0x3F0010, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\drivers\aswsp.sys
product: avast! Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver has made a call to a kernel-mode ZwXxx routine with a user-mode address as a parameter. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).
Google query: AVAST Software DRIVER_VERIFIER_DETECTED_VIOLATION
On Sun 31-08-2014 07:23:09 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x2854F)
Bugcheck code: 0xC4 (0xE3, 0xFFFFF8800499654F, 0x3F0010, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\drivers\aswsp.sys
product: avast! Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver has made a call to a kernel-mode ZwXxx routine with a user-mode address as a parameter. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).
Google query: AVAST Software DRIVER_VERIFIER_DETECTED_VIOLATION
On Sat 30-08-2014 19:43:43 GMT your computer crashed
crash dump file: C:\Windows\Minidump\083114-25584-01.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x2854F)
Bugcheck code: 0xC4 (0xE3, 0xFFFFF8800482854F, 0x3A0010, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\drivers\aswsp.sys
product: avast! Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver has made a call to a kernel-mode ZwXxx routine with a user-mode address as a parameter. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).
Google query: AVAST Software DRIVER_VERIFIER_DETECTED_VIOLATION
On Sat 30-08-2014 18:19:40 GMT your computer crashed
crash dump file: C:\Windows\Minidump\083014-26676-01.dmp
This was probably caused by the following module: aswsp.sys (aswSP+0x2854F)
Bugcheck code: 0xC4 (0xE3, 0xFFFFF88003E2854F, 0x2C30010, 0x0)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Windows\system32\drivers\aswsp.sys
product: avast! Antivirus
company: AVAST Software
description: avast! self protection module
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver has made a call to a kernel-mode ZwXxx routine with a user-mode address as a parameter. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsp.sys (avast! self protection module, AVAST Software).
Google query: AVAST Software DRIVER_VERIFIER_DETECTED_VIOLATION
================================================
Why is this happening? I had even uninstalled AVAST and reinstalled it. But the error occurred again. I feel like i should have never installed AVAST on my laptop.
If this continues, then i will have no option but to uninstall AVAST permanently. Will i get a refund from AVAST?? Is there a solution to this problem??
Please help!!!
