Author Topic: how to report an infected file not detected by avast ?  (Read 3264 times)

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dimple

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how to report an infected file not detected by avast ?
« on: September 03, 2007, 04:15:12 PM »
hi,

i have a infected file detected by both antivir & bitdefender but not by avast..
how can share the information in order to participate to avast detection ?


news

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Re: how to report an infected file not detected by avast ?
« Reply #1 on: September 03, 2007, 04:21:36 PM »
Hi...

DavidR has instructions on how this should be handled in the link below...
http://forum.avast.com/index.php?topic=30233.0
Follow his instructions.
Hope this helps you.

Offline DavidR

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Re: how to report an infected file not detected by avast ?
« Reply #2 on: September 03, 2007, 04:31:12 PM »
Not so much for a an undetected file.

Send the sample to virus@avast.com zipped and password protected with password in email body and undetected malware in the subject.

Or you can also add the file to the User Files (File, Add) section of the avast chest where it can do no harm and send it from there (select the file, right click, email to Alwil Software). No need to zip and PW protect when the sample is sent from chest. A copy of the file/s will remain in the original location, so any further action you take can remove that.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: how to report an infected file not detected by avast ?
« Reply #3 on: September 03, 2007, 04:35:01 PM »
Thanks for the correction DavidR...still learning as you can see. ;)

Forgot to mention...dimple welcome to the forum.


dimple

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Re: how to report an infected file not detected by avast ?
« Reply #4 on: September 03, 2007, 04:58:56 PM »
oki..i'll do that davidR

thanks for the welcom news  ;)

dimple

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Re: how to report an infected file not detected by avast ?
« Reply #5 on: September 03, 2007, 05:26:11 PM »
file sent via the virus chest  ;)

Offline DavidR

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Re: how to report an infected file not detected by avast ?
« Reply #6 on: September 03, 2007, 05:57:17 PM »
No problem, welcome to the forums.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security