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Author Topic: Login problem Webshield  (Read 7323 times)

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Offline TedNelly

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Login problem Webshield
« on: March 16, 2005, 04:27:17 AM »

Browser:Firefox, OS: XP pro SP2, AV: avast,  FW: Zone Alarm Pro 5.5.062.011
Numerous up-to date malware spyware programs.

 webshield is stopping the ability to login to a specific site i.e.Techrepublic
 with webshield running I am unable to login to this site.pausing webshield
 isn't enough,webshield must be stopped in order to login.Once logged-in
 restarting webshield requires login again.Adding Techrepublic to the exceptions
 list doesn't seem to  help  Now having similar problem with login to this forum
 
 Could you please offer some advise on this issue?   
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Offline Eddy

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Re: Login problem Webshield
« Reply #1 on: March 16, 2005, 04:31:38 AM »
What exact version of Avast do you have?
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Offline TedNelly

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Re: Login problem Webshield
« Reply #2 on: March 16, 2005, 04:38:34 AM »

     Avast 4.6.623
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Offline Eddy

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Re: Login problem Webshield
« Reply #3 on: March 16, 2005, 04:43:46 AM »
Did you also applied the latest webshield?
(INFO)
If not I suggest you do so and see if the problem is solved.
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Offline TedNelly

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Re: Login problem Webshield
« Reply #4 on: March 16, 2005, 04:48:53 AM »
Just downloaded the suggested patch, will give it a wirl
Thanks for the prompt helpful responce great stuff ;D
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Offline TedNelly

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Re: Login problem Webshield
« Reply #5 on: March 16, 2005, 04:55:24 AM »
OK just tryed to install suggested patch and received the following eror
message (please see attached)
I will try for a repair via add/remove programs.
This could go a long way to solve problem
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Offline TedNelly

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Re: Login problem Webshield
« Reply #6 on: March 16, 2005, 04:56:45 AM »
Da!! forgot attachment
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Offline Eddy

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Re: Login problem Webshield
« Reply #7 on: March 16, 2005, 05:09:20 AM »
This is weird :-\
Try a repair of Avast.

start > control panel > add/remove > Avast > change/remove > repair.
Reboot after repairing.

You may need to apply the patch after the repair.
If you do apply it again, make sure you also copy the .sum file to Avast's folder.
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Offline TedNelly

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Re: Login problem Webshield
« Reply #8 on: March 16, 2005, 05:30:35 AM »
Have run repair via control panel still recieving the same .dll error message
when trying to run patch. I had copied ashWebSv.exe.sum to
C:\Program Files\Alwil Software\Avast4
However I also recieved an error text when running a repair.

C:\Program Files\Alwil Software\Avast4
 ashbase.dll  Version 4, 6, 622, 0
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Offline Eddy

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Re: Login problem Webshield
« Reply #9 on: March 16, 2005, 05:46:13 AM »
Let's try a remove/install.

- Delete Avast using the uninstall util from the website (it's in the download section)
- Reboot
- Install Avast
- Reboot
- Try to login to that website

If the login fails, install the patch. Make sure to stop webshield before applying it.
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Offline TedNelly

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Re: Login problem Webshield
« Reply #10 on: March 16, 2005, 05:50:32 AM »
Thanks  will give it a go  ;D Happy to do so
I'll be back !!!
thanks very much appreciate the fantastic support
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Offline TedNelly

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Re: Login problem Webshield
« Reply #11 on: March 16, 2005, 07:23:21 AM »
I'm back  :o
uninstall avast using uninstall util  Rebooted
Install Avast Rebooted.
went to http://techrepublic.com.com/ states that I am logged-in this is good ;D
as soon as I try to go a site link fhttp://techrepublic.com.com/5138-6240-5600330.html?tag=fdpop 
with webshield on have to login again this is not so good ???  webshield off no problem :D
I have tied to install suggested patch and still recieving some .dll error
any suggestions have added the site to exceptions on webshield
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Offline Eddy

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Re: Login problem Webshield
« Reply #12 on: March 16, 2005, 07:40:28 AM »
Strange, I just tried and I am able to login without problems and I didn't get logged out. No matter what settings in the webshield provider. I think the people from Alwil better take a look at your problem.

What other security (or related) software do you have installed?
And what are you settings in ZA?
Have you tried with ZA closed down and webshield on?
« Last Edit: March 16, 2005, 07:42:11 AM by Eddy »
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Offline TedNelly

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Re: Login problem Webshield
« Reply #13 on: March 16, 2005, 07:59:17 AM »
SpywareGuard, SpywareBlaster, SpyBot, Adaware SE Personal,Microsoft Antispyware'
All programs are latest versions with up-to date sigs
As required by TechRepublic Internet Properties privacy settings (unticked overide automatic cookie handling) privacy set to Medium.
ZoneAlarm settings
avast webscan- access and server all ticked
avast mailscan- access and server all ticked
cookie control- remove private header info
mobile control Off
Email protection inbound outbound ON
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Online DavidR

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Re: Login problem Webshield
« Reply #14 on: March 16, 2005, 01:41:20 PM »
My system is very similar to yours (no ZA though) and I have been able to get into both of these urls after dropping the 'f' of the fhttp:

Were you able to find ashBase.dll? It should be in the 'C:\Program Files\Alwil Software\Avast4'  folder.
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