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How to remove the virus CLARO also called i search
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Topic: How to remove the virus CLARO also called i search (Read 1465 times)
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bluebeam
Guest
How to remove the virus CLARO also called i search
«
on:
April 15, 2013, 02:14:15 AM »
I have done a search in the forum, but no luck every time I enter 'claro virus' I get Portuguese responses back, which I can't read. Free avast is not catching this virus. I just know it's a nasty redirect program and very hard to get rid off.
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magna86
Anti Malware Fighter
Avast Evangelist
Massive Poster
Posts: 4235
Re: How to remove the virus CLARO also called i search
«
Reply #1 on:
April 15, 2013, 03:29:30 AM »
Hi,
Step#1
Please download
Junkware Removal Tool
to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.
*******************************
Step#2
Please download
zoek.exe
and save it to your desktop.
Close any open browsers.
Temporarily disable your
AntiVirus
program. (
If necessary
)
If you are unsure how to do this please read
this
or
this
Instruction.
Double click on
zoek.exe
to run the tool .
Please wait while the tool does not start...
Copy the text present inside the code box below and paste it into the large window in the zoek tool:
Code:
[Select]
filesrcm;
startupall;
firefoxlook;
chromelook;
Click on
Run script
button
Please wait until a logreport will open (this can be after reboot)
Save notepad to your Desktop and attach here
zoek-results.log
Note:
It will also create a log in the
C:\
directory named "
zoek-results.log
"
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How to remove the virus CLARO also called i search