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Author Topic: Possible Malware Infection?  (Read 9218 times)

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subyng

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Re: Possible Malware Infection?
« Reply #15 on: April 19, 2013, 09:14:24 AM »
Is there any kind of prompt to let me know when it is done? After entering the command in the command prompt, it did restart once and I had to log in, I saw the 2 minute countdown and after that went and did something else but I don't know if it has restarted 6 times since I did not stop at the log in screen more than once.
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Offline essexboy

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Re: Possible Malware Infection?
« Reply #16 on: April 19, 2013, 02:02:50 PM »
You do need to allow the tool to elevate after every boot otherwise it will stop running (a UAC prompt does need to be Okeyed )
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subyng

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Re: Possible Malware Infection?
« Reply #17 on: April 19, 2013, 07:23:39 PM »
What do you mean allow it to elevate?

I did run as administrator.
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Offline essexboy

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Re: Possible Malware Infection?
« Reply #18 on: April 19, 2013, 07:39:58 PM »
It will require permission for every boot on completion of the two minute wait period, whilst the programme is running you will need to be present at every boot to allow it to elevate
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subyng

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Re: Possible Malware Infection?
« Reply #19 on: April 19, 2013, 10:28:13 PM »
After the two minute period, it simply asks that I need to elevate but there are no buttons to click or anything, then that dialog box disappears and nothing happens afterwards. There are no further prompts.  During the two minute countdown, the dialog box has the buttons "finish" and "cancel". Do I need to click finish? That's the only thing there is for me to actually interact with.

Also to add to the list of symptoms, it seems that certain services are not starting up consistently/correctly. Avast sometimes completely doesn't start, or it starts but is disabled, or it starts but is only partially enabled. Sometimes MBAM starts, sometimes it doesn't. Sometimes the sound starts disabled until I set a volume, this time, I don't even see the volume icon on the tray.
« Last Edit: April 19, 2013, 11:06:39 PM by subyng »
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Offline essexboy

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Re: Possible Malware Infection?
« Reply #20 on: April 19, 2013, 11:32:07 PM »
OK lets run a repair tool and see if that resolves some of the problems

Download  Windows Repair (all in one)  from this site

Install the programme then run



Go to step 3 and allow it to run SFC



On the start repairs tab click start


Select the following  items and tick restart system when finished

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subyng

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Re: Possible Malware Infection?
« Reply #21 on: April 20, 2013, 01:58:45 AM »
I'm about to try the Windows Repair but update on the ReadyBoot

I restarted my computer manually, and then I got the 2 minute countdown again, this time with prompt. So I allowed it to run, then after a couple minutes this happened (see attachment)
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Offline essexboy

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Re: Possible Malware Infection?
« Reply #22 on: April 20, 2013, 04:54:14 PM »
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subyng

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Re: Possible Malware Infection?
« Reply #23 on: April 21, 2013, 03:32:50 AM »
I'll try that. I would like to try completely formatting my computer and reinstalling Windows but the installation always fails or hangs.
« Last Edit: April 21, 2013, 09:43:00 AM by subyng »
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subyng

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Re: Possible Malware Infection?
« Reply #24 on: April 21, 2013, 09:48:19 AM »
Is there any that I can check if the problems I am experiencing are related to hardware failures?
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Offline essexboy

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Re: Possible Malware Infection?
« Reply #25 on: April 21, 2013, 12:33:59 PM »
What error do you get when you try to install windows ?
Also is the reinstall via a recovery partition or a CD
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subyng

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Re: Possible Malware Infection?
« Reply #26 on: April 22, 2013, 05:34:09 AM »
The reinstall is via an installation CD. When I try to boot from the CD, after the "press any key to continue" part, it just stops at a black screen. The hard drive light eventually stops blinking and it never actually gets into the installation.

When I try to run the CD from inside windows, and do an "upgrade" installation, I get the error "windows could not prepare the computer to boot into the next phase" at some point during the installation.

The recovery partition also happened to be erased when I formatted my harddrive for my previous reinstall of Windows so I cannot do a factory reset.
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Offline essexboy

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Re: Possible Malware Infection?
« Reply #27 on: April 22, 2013, 03:26:20 PM »
You may be looking at either a HDD failure or a CD drive failure here I feel
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subyng

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Re: Possible Malware Infection?
« Reply #28 on: April 22, 2013, 07:51:39 PM »
Are there any kind of diagnostic tools I can run to diagnose/verify this?
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Offline essexboy

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Re: Possible Malware Infection?
« Reply #29 on: April 22, 2013, 08:40:46 PM »
What is the make and model of the computer ?
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