Author Topic: have problem uninstalling  (Read 2308 times)

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niyiagain

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have problem uninstalling
« on: May 08, 2013, 04:18:23 PM »
have little problem uninstalling avast or upgrading. Error massage being "error reading products from C:\program files\Alwis software\Avast5\setup\part-setup_ais-557.vpx". Any response toward solving this problem will be welcome.

Offline Asyn

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Re: have problem uninstalling
« Reply #1 on: May 08, 2013, 04:30:31 PM »
Which avast!..?? (Free/Pro/IS/Premier)
Win 8.1 [x64] - Avast PremSec 22.1.6864.IBC [UI.688] - EEK - Firefox ESR 91.5 [NS/uBO/PB] - TB 91.5.0
Avast-Tools: Secure Browser 97.1 - Cleanup 21.4 - SecureLine 5.15 - Driver Updater 21.4 - CCleaner 5.88
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: have problem uninstalling
« Reply #2 on: May 08, 2013, 04:30:45 PM »
What avast version do you have installed free/pro/AIS, latest build is 8.0.1488 ?

The path is for an old avast version, you should try the avast uninstall utility:
- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for all versions).
  • 1. Now uninstall avast! - using add remove programs, if you can't do that (as appears to be the case) start from the next step, reboot.
  • 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), first for earliest version, 5.x, 6.x, 7.x, etc. if previously installed and then for 8.0, once complete reboot into normal mode.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.11.2500 (build 21.11.6809.528) UI 1.0.683/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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Re: have problem uninstalling
« Reply #3 on: May 08, 2013, 04:57:43 PM »
Maybe this video will help you accomplish your task ???
http://forum.avast.com/index.php?topic=93544.msg915130#msg915130
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet