Author Topic: have problem uninstalling  (Read 2542 times)

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niyiagain

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have problem uninstalling
« on: May 08, 2013, 04:18:23 PM »
have little problem uninstalling avast or upgrading. Error massage being "error reading products from C:\program files\Alwis software\Avast5\setup\part-setup_ais-557.vpx". Any response toward solving this problem will be welcome.

Offline Asyn

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Re: have problem uninstalling
« Reply #1 on: May 08, 2013, 04:30:31 PM »
Which avast!..?? (Free/Pro/IS/Premier)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: have problem uninstalling
« Reply #2 on: May 08, 2013, 04:30:45 PM »
What avast version do you have installed free/pro/AIS, latest build is 8.0.1488 ?

The path is for an old avast version, you should try the avast uninstall utility:
- Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for all versions).
  • 1. Now uninstall avast! - using add remove programs, if you can't do that (as appears to be the case) start from the next step, reboot.
  • 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), first for earliest version, 5.x, 6.x, 7.x, etc. if previously installed and then for 8.0, once complete reboot into normal mode.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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Re: have problem uninstalling
« Reply #3 on: May 08, 2013, 04:57:43 PM »
Maybe this video will help you accomplish your task ???
http://forum.avast.com/index.php?topic=93544.msg915130#msg915130
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