Author Topic: Secureline no internet connection?  (Read 16563 times)

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Offline tommytinkroom

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Secureline no internet connection?
« on: May 03, 2013, 12:47:16 PM »
Using Avast IS,and i just checked this option out and it informs me there is no
internet connection.How come?Internet is working fine.
Widows 7 Home Premium SP1 64bit/i5 intel processor/8gb Ram/640 harddrive/Graphics intel HD3000/

Offline Lisandro

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Re: Secureline no internet connection?
« Reply #1 on: May 03, 2013, 01:29:11 PM »
Which was your previous firewall? Any other program that could be interfering? Old antivirus before avast?
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Offline tommytinkroom

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Re: Secureline no internet connection?
« Reply #2 on: May 03, 2013, 03:18:03 PM »
Previous firewall was Avast i also have Windows firewall.Here's a screenshot of the
Avast alert.
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Offline tommytinkroom

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Re: Secureline no internet connection?
« Reply #3 on: May 04, 2013, 01:21:09 AM »
Any more info? :)
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Offline tommytinkroom

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Re: Secureline no internet connection?
« Reply #4 on: May 04, 2013, 06:54:39 PM »
Outrageous bump!
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Offline Asyn

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Re: Secureline no internet connection?
« Reply #5 on: May 04, 2013, 06:58:59 PM »
- Which avast!..?? (Free/Pro/IS/Premier)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tommytinkroom

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Re: Secureline no internet connection?
« Reply #6 on: May 04, 2013, 07:38:45 PM »
Avast IS8 version 8.0.1488
Windows home premium 64bit sp1
Malwarebytes pro
always had Avast
Widows 7 Home Premium SP1 64bit/i5 intel processor/8gb Ram/640 harddrive/Graphics intel HD3000/

Offline Asyn

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Re: Secureline no internet connection?
« Reply #7 on: May 04, 2013, 08:03:18 PM »
1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lisandro

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Re: Secureline no internet connection?
« Reply #8 on: May 04, 2013, 09:46:14 PM »
Seems you've sent me an email about this...
Well, if there is no incompatible software I can bet in one thing:
The previous SecureLine was not working in some systems. Follow Asyn's instructions.
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Offline tommytinkroom

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Re: Secureline no internet connection?
« Reply #9 on: May 04, 2013, 11:12:33 PM »
Followed Asyn's instructions and it's still the same,secureline says no internet connection.
Widows 7 Home Premium SP1 64bit/i5 intel processor/8gb Ram/640 harddrive/Graphics intel HD3000/

Offline Asyn

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Re: Secureline no internet connection?
« Reply #10 on: May 05, 2013, 08:41:52 AM »
See if it works when you turn off the Windows FW.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tommytinkroom

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Re: Secureline no internet connection?
« Reply #11 on: May 05, 2013, 10:23:22 AM »
Turned off Windows FW,and it makes no difference.
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Offline Asyn

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Re: Secureline no internet connection?
« Reply #12 on: May 05, 2013, 10:36:28 AM »
Please submit a technical support ticket:  http://support.avast.com/index.php?_m=tickets&_a=submit
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tommytinkroom

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Re: Secureline no internet connection?
« Reply #13 on: May 05, 2013, 11:26:07 AM »
Please submit a technical support ticket:  http://support.avast.com/index.php?_m=tickets&_a=submit

Already did that yesterday,no reply so far.
Widows 7 Home Premium SP1 64bit/i5 intel processor/8gb Ram/640 harddrive/Graphics intel HD3000/

Offline Asyn

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Re: Secureline no internet connection?
« Reply #14 on: May 05, 2013, 11:34:06 AM »
Please submit a technical support ticket:  http://support.avast.com/index.php?_m=tickets&_a=submit

Already did that yesterday,no reply so far.

Be patient, it's weekend. ;)
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0