Author Topic: Avast 8 IS license problem  (Read 5396 times)

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maikeru

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Avast 8 IS license problem
« on: May 07, 2013, 10:18:08 AM »
Hey,
few days ago I have bought Avast Internet Security 1year, 1PC version.
I've received email with the license file (license.avastic) but every time I'm trying to upload the file I have this error message: "Unable to insert the license file. The signature is invalid. The license file is corrupted or modified". I asked for different license key, just received it and have the same problem.
Tried to insert the license via the Maintenance -> Subscribtion - no luck.
Tried to insert it from the explorer by double clicking - same error.
I've checked the system (btw, it's legal XP Home Edition with SP3 and all updates) for viruses, trojans, registry errors - theoretically all is fine. Tried to download the license file from the mail with IE and Chrome - same result. 
Someone on the forum, on the different thread said to check the date - it's fine. I've also uninstalled all previous versions with the Avast uninstaller.
Any ideas what else I can do?

Mike

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Re: Avast 8 IS license problem
« Reply #1 on: May 07, 2013, 10:32:21 AM »
- Which version of AIS..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

maikeru

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Re: Avast 8 IS license problem
« Reply #2 on: May 07, 2013, 11:00:46 AM »
- version of AIS - the latest from the official website - 8.0.1488
- OS - like I said before it's XP Home Edition with SP3. It's 32-bit (is there 64-bit of this XP anyway? I have no idea...).
- no other security related software except avast, however I was using eset online scan to check is there any trojans etc,
- AV before this avast - old avast antivirus (5 AFAIR) and then 30-day trial of this new avast internet security

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Re: Avast 8 IS license problem
« Reply #3 on: May 07, 2013, 11:05:59 AM »
1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
5. http://www.avast.com/faq.php?article=AVKB7
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

maikeru

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Re: Avast 8 IS license problem
« Reply #4 on: May 07, 2013, 11:11:17 AM »
I've seen this guide in some other topic. I was trying it before writing here. Any other ideas?

Offline Asyn

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Re: Avast 8 IS license problem
« Reply #5 on: May 07, 2013, 11:17:39 AM »
I've seen this guide in some other topic. I was trying it before writing here. Any other ideas?

Did you follow it exactly..??
Where did you buy your license..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

maikeru

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Re: Avast 8 IS license problem
« Reply #6 on: May 07, 2013, 11:28:42 AM »
No, I made only the first and the last step. Omitted the rest. <sarcasm>. Of course I did exactly like it was said in the instruction. I was even rebooting the system between uninstalling every version.
The license was bought directly from the avast internet security trial version.

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Re: Avast 8 IS license problem
« Reply #7 on: May 07, 2013, 11:30:31 AM »
The license was bought directly from the avast internet security trial version.

Please contact: sales[at]avast.com
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0