Outlook provider not working

[hegedusa]

I'm having the same problem I was having earlier this month, which seemed to go away after re-installing avast completely. But now I think I have narrowed down the problem.

The outlook resident provider does not appear to work. Even when started, it shows as "greyed out" when looking at the list of providers. It doesn't appear to be active at all. The internet mail shield does work though. Any ideas?

I am running copernic desktop search beta and google desktop search, I don't think they'll be causing problems, as I know other people who use them and don't have avast problems.

Could it be Nokia sync? I also have something called synchronisation companion which syncs with a server on the web.

I'm running avast pro 4.6.623 / windows xp pro and outlook 2003.

Any pointers would be appreciated.

Thanks
Anthony

[hegedusa]

I can add that the outlook provider is telling me that it says it is waiting for a subsystem to start (this is even when outlook is running).

[TedNelly]

Have a look to see if  Avast mail scanner  is running in services.msc
 
seem odd that you have Outlook open and still not running.

[DavidR]

The Outlook/Exchange provider is for MS Outlook or MS Exchange only - MS Outlook Express (OE) uses the Internet Mail provider. So if you aren't using OE or another email client other than MS Outlook, terminate the Internet Mail provider, this may be causing some unwanted interference with the Outlook/Exchange provider.

I can add that the outlook provider is telling me that it says it is waiting for a subsystem to start (this is even when outlook is running).

If you are indeed using MS Outlook, then it is waiting for you to start MS Outlook. If MS Outlook is started, check in the plug-ins list and see if avast is enabled (not sure how this is done, I don't use Outlook).

[hegedusa]

If you are indeed using MS Outlook, then it is waiting for you to start MS Outlook. If MS Outlook is started, check in the plug-ins list and see if avast is enabled (not sure how this is done, I don't use Outlook).

Thanks - I've checked that. I've also made sure that the internet mail provider is stopped (but it always used to be on).

I just can't see what's changed. Possibly, this is what was wrong a couple of weeks ago, but I got around it by reinstalling avast.

[Lisandro]

Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

The message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.

[hegedusa]

Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

The message "The provider is waiting on the subsystem to start" will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.

Great! That worked. Thank you so much.

I had no idea that items could be disabled automatically like this. It says that the item had been disabled because it had stopped outlook from starting.

I think outlook isn't very reliable....