Guess what? I got another message from avast support today. Here is the "Body" of the message.
This message concerns your ticket #YGB-910-26500. We have not received any response back from you in 72 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this e-mail.
Ticket ID: YGB-910-26500
Subject: Avast system becomes unresponsive (Locks Up) when testing "Virus Alert" email when the ISP is using SSL encryption
Department: Technical Support (Level 2)
Type: Communication
Status: On Hold
Priority: Normal
Please note that the ticket will automatically be closed within 72 hours if no response is received from you. The ticket will not be closed in the case that you send another reply. You can check the status of or reply to this ticket online at:
https://support.avast.com/Tickets/Ticket/View/YGB-910-26500Kind regards,
AVAST Software a.s.
________________________________________
I sent them this reply.
This issue is still active in my mind because Avast has done nothing to prevent it from happening and the consequences are catastrophic to the users operation. I can understand Avast not being capable of handling SSL email transmissions at this time, but, at the very least, there should be some sort of WARNING given when trying to set up the person’s email information, via a pop-up or some “un-ignorable” message stating that SSL is NOT SUPPORTED, and that a Possible/probable system lock-up might occur.
Here’s a link to the problem as discussed in the Avast forums
http://forum.avast.com/index.php?topic=123961.msg951853#msg951853 Finally, it appears to me that there is an increasing emphasis being placed on personal security within the digital world, and more and more ISP’s are opting for secure communications via SSL or other encryption methods. So eventually Avast will either have to address this problem or see an increasing number of complaints IMHO.
Saga continues!
