Author Topic: Build .1489 - Possible Bug: Virus Alerts message sending  (Read 12491 times)

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Tetsuo

  • Guest
Build .1489 - Possible Bug: Virus Alerts message sending
« on: May 13, 2013, 03:41:43 PM »
Hello,

After setting all the parameters in Settings/Virus Alerts, when I click on Test, Avast! freezes and becomes totally unresponsive.  It's impossible to make it stable again, and also trying to reboot via Windows commands is impossible (the system itself freezes).
The only solution is clicking the on/off button of my machine aka turning off the power.

Please, keep in mind that you have to use port 465 and SMTP server in order to reproduce the issue (I used a yahoo account).
I was able to reproduce it on my father's system as well (same OS/security software, different hardware).

Could anyone please confirm (or not) the issue (but be very careful, since the system freeze). Thanks in advance.

Regards

----------------------
Win XP Pro SP3
Avast! Free AV 8.0.1489
Online Armor Free 6.0.0.1736
HostsMan 4.0.95 (MVPS HOSTS + hpHosts "ad/tracking servers only")
HostsServer 2.0.57
Norton ConnectSafe aka Norton DNS v2

Tetsuo

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #1 on: May 14, 2013, 09:43:40 PM »
Anyone?

Johnny4745

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #2 on: May 14, 2013, 10:27:54 PM »
Hello,

After setting all the parameters in Settings/Virus Alerts, when I click on Test, Avast! freezes and becomes totally unresponsive.  It's impossible to make it stable again, and also trying to reboot via Windows commands is impossible (the system itself freezes).
The only solution is clicking the on/off button of my machine aka turning off the power.

Please, keep in mind that you have to use port 465 and SMTP server in order to reproduce the issue (I used a yahoo account).
I was able to reproduce it on my father's system as well (same OS/security software, different hardware).

Could anyone please confirm (or not) the issue (but be very careful, since the system freeze). Thanks in advance.

Regards

----------------------
Win XP Pro SP3
Avast! Free AV 8.0.1489
Online Armor Free 6.0.0.1736
HostsMan 4.0.95 (MVPS HOSTS + hpHosts "ad/tracking servers only")
HostsServer 2.0.57
Norton ConnectSafe aka Norton DNS v2


I'm using Windows 7.  I updated to Avast 1489, and changed the outgoing SMTP server to 465 and had no problems.

I normally use port 587 with no security.

Offline giogio

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Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #3 on: May 14, 2013, 10:30:34 PM »
Hi tested on a Gmail account (with smtp port 465) and avast will freeze also for me.
Nothing relevant happens, I didn't receive any test mail.
Tested on my home pc, see sign below
« Last Edit: May 14, 2013, 10:33:40 PM by giogio »
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
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Johnny4745

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #4 on: May 14, 2013, 10:53:49 PM »
Anyone?

I forgot to enter the server information under virus alerts.  I went back and did that, and I still didn't have any problems.

AT&T is my ISP, but I use Thunderbird to get my Email from Yahoo.  outbound.att.net is my outgoing server.

Tetsuo

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #5 on: May 15, 2013, 10:05:16 AM »
Thanks for testing, guys.

Hi tested on a Gmail account (with smtp port 465) and avast will freeze also for me.
Nothing relevant happens, I didn't receive any test mail.
Tested on my home pc, see sign below

Giogio, you tested it only on Win 7, didn't you?


I forgot to enter the server information under virus alerts.  I went back and did that, and I still didn't have any problems.

Johnny474, have you received the test mail?

Offline giogio

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Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #6 on: May 15, 2013, 01:04:09 PM »
Quote
Giogio, you tested it only on Win 7, didn't you?
Yes only in a win 7 system.
I tried to use also an account with smtp port 25 and it's OK
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18
-FF52-TB52

Tetsuo

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #7 on: May 15, 2013, 03:04:36 PM »
Yes only in a win 7 system.

So basically the issue has nothing to do with the OS.

Quote
I tried to use also an account with smtp port 25 and it's OK

yeah, seems like it is triggered only by SSL connections.

Tetsuo

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #8 on: May 16, 2013, 08:21:26 PM »
I already know how to report a False Positive file to Avast! However, I have no idea about how to report a bug to the developers...

Diddy

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #9 on: May 17, 2013, 06:52:32 AM »
HI I just thought I would confirm that when I went into the settings and clicked on the Virus alerts and put all my information in and pushed ok I got the settings Not responding message as well.

I am running Windows Vista

Same here
have a good day


Tetsuo

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #10 on: May 20, 2013, 06:39:27 PM »
Thanks,  Diddy. Now I should figure out how to let developers know since none of them have replied.

Offline grenneam

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Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #11 on: June 10, 2013, 05:14:32 PM »
Hello,

After setting all the parameters in Settings/Virus Alerts, when I click on Test, Avast! freezes and becomes totally unresponsive.  It's impossible to make it stable again, and also trying to reboot via Windows commands is impossible (the system itself freezes).
The only solution is clicking the on/off button of my machine aka turning off the power.

Please, keep in mind that you have to use port 465 and SMTP server in order to reproduce the issue (I used a yahoo account).
I was able to reproduce it on my father's system as well (same OS/security software, different hardware).

Could anyone please confirm (or not) the issue (but be very careful, since the system freeze). Thanks in advance.

Regards

----------------------
Win XP Pro SP3
Avast! Free AV 8.0.1489
Online Armor Free 6.0.0.1736
HostsMan 4.0.95 (MVPS HOSTS + hpHosts "ad/tracking servers only")
HostsServer 2.0.57
Norton ConnectSafe aka Norton DNS v2


Yeah I'm having the Identical Problem too!!  I'm running Win-XP Pro Svc PK3 using MS-Outlook as an email program.  I tried to set up to send myself an email if an Avast message was generated.  My ISP uses Encryption and SSL for their POP and SMTP connections on port 465.  When I enter the SMTP information into AVAST and hit TEST - my PC goes Catatonic.  It's notable that there is no SELECTION to implement SSL encryption in the Avast email alert set-up.  I suspect that is the source of the lock ups.

Offline grenneam

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Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #12 on: June 10, 2013, 05:56:41 PM »
I could not tell whether you have successfully submitted this problem as a BUG to the support people.  So I did.  The ticket number I received is/was #YGB-910-26500.  Hope they fix it soon. 

Offline grenneam

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Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #13 on: June 12, 2013, 03:31:42 PM »
 :( this is the reply I got from Tech Support! 
Hello,

SSl is not supported in mail reports and in test messages.

If I can be of any further assistance, please do not hesitate to contact me again.

With Kind Regards,



Petr Bucek
Technical Support

AVAST Software a. s.
Budějovická 1518/13A
140 00 Prague, Czech Republic

Ticket Details
________________________________________
Ticket ID: YGB-910-26500
 :'(

Tetsuo

  • Guest
Re: Build .1489 - Possible Bug: Virus Alerts message sending
« Reply #14 on: June 12, 2013, 07:16:18 PM »
Hey grenneam,

I just noticed your posts - sorry.

Now, I'm wondering why they don't tell us in the Help that SSl is not supported in mail reports? Yeah...

I was not lucky enough to receive a reply from them, thank you very much for the info.

EDIT: poor English...
« Last Edit: June 12, 2013, 08:56:37 PM by Tetsuo »