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Author Topic: Support ticket  (Read 3950 times)

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tommytinkroom

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Support ticket
« on: May 19, 2013, 11:06:59 PM »
Does anyone actually work at Avast support? I've submitted two
tickets and i'm still waiting for a rep[ly since May 4th.
This has to be the worse customer service i've ever come across. >:( >:( >:(
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Offline Milos

  • Avast team
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Re: Support ticket
« Reply #1 on: May 19, 2013, 11:14:51 PM »
Can you post ticket ID?

Milos
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tommytinkroom

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Re: Support ticket
« Reply #2 on: May 19, 2013, 11:41:29 PM »
FTN-958980
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Offline Milos

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Re: Support ticket
« Reply #3 on: May 19, 2013, 11:53:00 PM »
Thanks, I'll notify appropriate person.

Milos
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tommytinkroom

  • Guest
Re: Support ticket
« Reply #4 on: May 21, 2013, 06:48:10 PM »
Still have'nt heard anything :(
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tommytinkroom

  • Guest
Re: Support ticket
« Reply #5 on: May 22, 2013, 01:10:13 AM »
Am i the only person who can't get a reply from Avast technical support after submitting a ticket? ???
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Johnny4745

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Re: Support ticket
« Reply #6 on: May 22, 2013, 02:33:11 AM »
Quote from: tommytinkroom on May 22, 2013, 01:10:13 AM
Am i the only person who can't get a reply from Avast technical support after submitting a ticket? ???

It took about three days for me to get a response.  It took about one day when I Emailed Avast Support.

Send an Email and explain your problem.

support@avast.com
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tommytinkroom

  • Guest
Re: Support ticket
« Reply #7 on: May 22, 2013, 11:02:47 AM »
Quote from: Johnny4745 on May 22, 2013, 02:33:11 AM
Quote from: tommytinkroom on May 22, 2013, 01:10:13 AM
Am i the only person who can't get a reply from Avast technical support after submitting a ticket? ???

It took about three days for me to get a response.  It took about one day when I Emailed Avast Support.

Send an Email and explain your problem.

support@avast.com

Thanks for the info,i just took your advice and sent an email and to my amazement i got
a reply.But it was an automated one telling me to resubmit my ticket again on their new
customer service page,which i had already done a couple of days ago.
« Last Edit: May 22, 2013, 11:37:00 AM by tommytinkroom »
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Offline rapidfinancialsolutions

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  • Posts: 7
Re: Support ticket
« Reply #8 on: May 23, 2013, 02:56:53 AM »
Wow, it's a good thing I never paid for this program if they don't even respond back.

Here's a phone number for them, but they say they are swamped & to call back in an hour.

1-866-951-7679

I just submitted a support ticket & I hope to gawd they respond & I'm NOT talking a generic response which I hate when companies do that. What a sign of unprofessionalism.

Avast has been preventing me from sending & receiving e-mail I just realized :(


Michelle
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