Author Topic: Lates "update" crashed my computer!  (Read 2111 times)

0 Members and 1 Guest are viewing this topic.

Offline Porschefan

  • Newbie
  • *
  • Posts: 8
Lates "update" crashed my computer!
« on: May 29, 2013, 11:47:01 PM »
Hi,

I installed Avast (free version) after reading a glowing review in PC Max magazine.   This was a few months ago and I replaced MSE with Avast.   All has been great until I got an email saying there was an update to Avast and I downloaded and then installed it.  After doing so, my computer didn't function normally--especially when I ran Excel (2007) which would just hang.   I rebooted again and this time the computer hung up at the Windows "flag" screen (Windows 7 Home Premium).  After another hard reset, the "repair" screen came up and when prompted I told it to restore to an earlier System Restore point and all was good again.

I'm now afraid to update Avast and am considering going back to MSE, or perhaps something else.

I'd like to find out whether there WAS an update within the past few days, or was I the victim of a Phishing attack.   The latter doesn't seem likely as I would suspect a Phish would have screwed things up a lot more than they were.

Any advice?   I guess I could reinstall the update (after creating a System Restore point!), but I'm very wary about doing so.

TIA for any info or suggestions.

Stephen Porter


Offline marc-d-l

  • Poster
  • *
  • Posts: 421
Re: Lates "update" crashed my computer!
« Reply #1 on: May 30, 2013, 12:54:08 AM »
Avast doesn't send emails.Who was the email from? Avast automaticly downloads updates.
Window 7 64 bits SP1 premium Avast 2014.9.0.2018  free, Firefox 29.0.1  MBAM, free spywareblaster, ABP,   Comodo firewall and a routerfirewall, Winpatrol.Superantispyware,Zemana Anti Logger.

Offline Porschefan

  • Newbie
  • *
  • Posts: 8
Re: Lates "update" crashed my computer!
« Reply #2 on: May 30, 2013, 11:14:25 PM »
Avast doesn't send emails.Who was the email from? Avast automaticly downloads updates.

Sorry, it wasn't an email.   It was just a popup message saying there was a new update and asking if I wanted to install it.

Has there been a recent update?

Best regards,
STP



Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 72344
  • No support PMs thanks
Re: Lates "update" crashed my computer!
« Reply #3 on: May 30, 2013, 11:19:31 PM »
Well avast 8.0.1489 was released about three weeks ago.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2015 10.3.2225 R3 SP1/ Outpost Firewall Pro9.1/ Firefox 39.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.1.8/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Porschefan

  • Newbie
  • *
  • Posts: 8
Re: Lates "update" crashed my computer!
« Reply #4 on: May 31, 2013, 03:01:43 AM »
Where can I get the version number on my copy?   I can't find the usual "Help, About" dialog.

TIA.

Stephen Porter

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3921
  • When you think you know, Think Again
Re: Lates "update" crashed my computer!
« Reply #5 on: May 31, 2013, 03:27:43 AM »
Where can I get the version number on my copy?   I can't find the usual "Help, About" dialog.

TIA.

Stephen Porter

Open the GUI and go to Maintenance. Or Right Click Tray Icon and select "About Avast" :)
***HP ENVY 15K LT  W10 Pro 64Bit/750GB HD/ 16GB Ram/Avast Secureline
**HP Compaq Buisness LT W8.1 Pro 64Bit/1TB HD/ 8GB Ram/Avast Secureline     
*Dell Inspiron  xpSP4 PRO 32 Bit/Avast Premier 2015.10.2.2218
Layered Security Protection on all OS's       Backup & Recovery> WD 500GB HD/Macrium Reflect
Do not confuse Kindness for Weakness

Offline Porschefan

  • Newbie
  • *
  • Posts: 8
Re: Lates "update" crashed my computer!
« Reply #6 on: May 31, 2013, 03:35:27 AM »
Thanks.... I have 8.0.1489, and all seems to be working.   I'll certainly be careful and on alert if I see any more pop-ups like that.

STP

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3921
  • When you think you know, Think Again
Re: Lates "update" crashed my computer!
« Reply #7 on: May 31, 2013, 03:36:45 AM »
Thanks.... I have 8.0.1489, and all seems to be working.   I'll certainly be careful and on alert if I see any more pop-ups like that.

STP

No worries ;)
***HP ENVY 15K LT  W10 Pro 64Bit/750GB HD/ 16GB Ram/Avast Secureline
**HP Compaq Buisness LT W8.1 Pro 64Bit/1TB HD/ 8GB Ram/Avast Secureline     
*Dell Inspiron  xpSP4 PRO 32 Bit/Avast Premier 2015.10.2.2218
Layered Security Protection on all OS's       Backup & Recovery> WD 500GB HD/Macrium Reflect
Do not confuse Kindness for Weakness

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 72344
  • No support PMs thanks
Re: Lates "update" crashed my computer!
« Reply #8 on: May 31, 2013, 11:29:11 AM »
Where can I get the version number on my copy?   I can't find the usual "Help, About" dialog.

TIA.

Stephen Porter

Couldn't be easier, right click the avast tray icon and select About avast!
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2015 10.3.2225 R3 SP1/ Outpost Firewall Pro9.1/ Firefox 39.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.1.8/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3921
  • When you think you know, Think Again
Re: Lates "update" crashed my computer!
« Reply #9 on: May 31, 2013, 08:45:38 PM »
Where can I get the version number on my copy?   I can't find the usual "Help, About" dialog.

TIA.

Stephen Porter

Couldn't be easier, right click the avast tray icon and select About avast!

Dido ;)
***HP ENVY 15K LT  W10 Pro 64Bit/750GB HD/ 16GB Ram/Avast Secureline
**HP Compaq Buisness LT W8.1 Pro 64Bit/1TB HD/ 8GB Ram/Avast Secureline     
*Dell Inspiron  xpSP4 PRO 32 Bit/Avast Premier 2015.10.2.2218
Layered Security Protection on all OS's       Backup & Recovery> WD 500GB HD/Macrium Reflect
Do not confuse Kindness for Weakness