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Author Topic: Blue screen after shutting down when scanning  (Read 4119 times)

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jhmac77

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Blue screen after shutting down when scanning
« on: May 30, 2013, 02:09:47 PM »
I get a Blue screen after shutting down when scanning.  How can I avoid that.
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Offline Asyn

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Re: Blue screen after shutting down when scanning
« Reply #1 on: May 30, 2013, 02:14:46 PM »
Please upload your minidump(s) here: ftp://ftp.avast.com/incoming/

Edit: And please post the name of the upload here.
« Last Edit: May 30, 2013, 02:23:59 PM by Asyn »
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Offline SpeedyPC

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Re: Blue screen after shutting down when scanning
« Reply #2 on: May 30, 2013, 02:22:29 PM »
Look for the latest minidump in C:\WINDOWS\Minidump or in C:\Windows\MEMORY.DMP. Compress it with ZIP, RAR or 7Zip and give it an original name. Add a text ( use notepad ) with your Forum e-mail and your post URL.

Open Windows Explorer and copy/paste this link:

[Select] ftp://ftp.avast.com/incoming


Drag/drop compressed dump file into the right open window. Wait for transmission to conclude.

You can also do it like this:

Start > Run.

Copy/paste

[Select] explorer ftp://ftp.avast.com/incoming

Drag dump file into the ftp window.
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jhmac77

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Re: Blue screen after shutting down when scanning
« Reply #3 on: May 30, 2013, 02:24:27 PM »
what are you talking about?  I am not technical!!  HOW DO YOU DO THAT?  What is a minidump?
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Offline Pondus

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Re: Blue screen after shutting down when scanning
« Reply #4 on: May 30, 2013, 02:26:34 PM »
Quote from: jhmac77 on May 30, 2013, 02:24:27 PM
what are you talking about?  I am not technical!!  HOW DO YOU DO THAT?  What is a minidump?
ask google.  ;).   

http://www.computerhope.com/jargon/w/windump.htm

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Arnold72

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Re: Blue screen after shutting down when scanning
« Reply #5 on: May 30, 2013, 02:32:05 PM »
use software like bluescreen view.http://www.nirsoft.net/utils/blue_screen_view.html
Or whocrashed.http://www.resplendence.com/whocrashed

These give a lot more information than the windows minidump.
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Offline SpeedyPC

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Re: Blue screen after shutting down when scanning
« Reply #6 on: May 30, 2013, 02:34:36 PM »
Quote from: Arnold72 on May 30, 2013, 02:32:05 PM
use software like bluescreen view.http://www.nirsoft.net/utils/blue_screen_view.html
Or whocrashed.http://www.resplendence.com/whocrashed

These give a lot more information than the windows minidump.

The Avast Staff deal with that Arnold we don't have to worry about installing that tool, just give them the dump file to investigate the issue of BSOD most cases this can be a minor bug problem in the Avast software driver not communicating his computer correctly
« Last Edit: May 30, 2013, 02:36:09 PM by SpeedyPC »
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Arnold72

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Re: Blue screen after shutting down when scanning
« Reply #7 on: May 30, 2013, 02:37:16 PM »
Thos tools give more information for the avast staff my good speedy friend.
Just trying to help that is all.
But if you wish to go the difficult road then be my guest.
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Offline SpeedyPC

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Re: Blue screen after shutting down when scanning
« Reply #8 on: May 30, 2013, 02:39:19 PM »
Quote from: Arnold72 on May 30, 2013, 02:37:16 PM
Thos tools give more information for the avast staff my good speedy friend.
Just trying to help that is all.
But if you wish to go the difficult road then be my guest.

I'm 100% sure they have to same software tool to view the dump file ;)
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Arnold72

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Re: Blue screen after shutting down when scanning
« Reply #9 on: May 30, 2013, 02:46:45 PM »
Quote from: SpeedyPC on May 30, 2013, 02:39:19 PM
Quote from: Arnold72 on May 30, 2013, 02:37:16 PM
Thos tools give more information for the avast staff my good speedy friend.
Just trying to help that is all.
But if you wish to go the difficult road then be my guest.

I'm 100% sure they have to same software tool to view the dump file ;)
OK speedy thanks.
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