Author Topic: Wanted: Files scanned with error 42003 - "Internal Program Error"  (Read 78403 times)

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Offline Vlk

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #60 on: February 28, 2004, 09:12:44 AM »
How large is the file? Can you send it to me by email? Or can you put it somewhere so I could download it?

Does the problem happen even if you disable archive scanning?

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

faffy

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #61 on: March 09, 2004, 09:58:59 AM »
I have several files that showed this error. Here is the log:
Code: [Select]
E:\htdocs\robert\10_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\9_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\baptising\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\11_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\12_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\13_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\14_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\15_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\16_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\17-20_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\UserSelections.txt [E] Internal program error. (42003)

Do you want them? They are actually very small txt files  (10 bytes)  ;D

Faffy

Offline igor

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #62 on: March 09, 2004, 10:14:14 AM »
Hello!

Yes, we would like to check the files... can you send them to support@avast.com, please?
Btw, are you using the latest build of avast?

Thanks.

faffy

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #63 on: March 09, 2004, 10:26:30 AM »
I have sent those file to you.
I have this version:
  • avast! Build: Mar 2004 (4.1.357)
  • VPS: 0403-5
Is that fresh enough for you?  ;D
Faffy

Offline igor

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #64 on: March 09, 2004, 11:36:30 AM »
I'm not able to simulate the problem... can you tell me something more about the case, please?

- what is your OS?
- how did you run the scan? (Simple/Enhanced User Interface, what task settings...)
- does the problem happen again when you repeat the scan?
- when you copy the files into some other folder and run the scan again, does the "internal error" happen again?

faffy

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #65 on: March 09, 2004, 11:49:45 AM »
Win XP SP1

I ran a scheduled scan the settings for the scan are:
  • It was set in enhanced mode.
  • Scan all packers
  • Scan all hard disks
(I don't see any other special settings that I should mention.)

I attach the report file.
If I right click on the folder and scan it with the on-demand scanner, I do not get any errors.

faffy

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #66 on: March 11, 2004, 08:47:34 AM »
Just a note that the scheduled scanner tonight indicated the above errors on the same files again. However, I can not reproduce this if I scan the files by demand.

Faffy
Code: [Select]
*
* avast! Report
* This file is generated automatically
*
* Task 'Scan: local disks' used
* Started on Thursday, March 11, 2004 1:00:03 AM
* VPS: 0403-6, 03/10/2004
*

E:\htdocs\robert\10_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\9_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\baptising\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\11_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\12_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\13_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\14_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\15_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\16_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\17-20_months\UserSelections.txt [E] Internal program error. (42003)
E:\htdocs\robert\UserSelections.txt [E] Internal program error. (42003)
Infected files: 0
Total files: 294608
Total folders: 10015
Total size: 49.8 G

*
* Task stopped: Thursday, March 11, 2004 1:36:50 AM
* Run-time was 36 minute(s), 47 second(s)

Offline igor

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #67 on: March 11, 2004, 09:35:14 AM »
I don't know if it may cause any difference - but when the scheduled scan was performed, were you logged on or off?

faffy

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #68 on: March 11, 2004, 09:47:14 AM »
I was loggod on.

Could the screensaver make a difference? Obviously when I do on demand scanning the screensaver is off, when it is scheduled it is on.

Offline igor

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #69 on: March 11, 2004, 09:50:26 AM »
I doubt it... if there was a conflict with screensaver, it would concern random files - not these ones every time.

Btw, are you using avast! screensaver?
« Last Edit: March 11, 2004, 09:50:59 AM by igor »

faffy

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #70 on: March 11, 2004, 10:02:42 AM »
Yes. I did in both cases. I turned it off now.

CharleyO

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #71 on: March 21, 2004, 06:35:45 PM »
I have scanned several times with avast!4 and have not gotten the error 42003.  8)

Just as a side note to other comments, I'm using W98SE with 640 megs of ram. My computer shuts down faster with avast!4 than it did the last anti-virus program I had ... McAfee ... what a resource hog!

Now, when someone asks me about anti-virus programs, I recommend avast! always. Great work on this to all involved!  ;D


Bagmaster50

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #72 on: April 05, 2004, 04:13:10 AM »
here's a copy of my boot log file that threw a 42003 error for a preboot scan that failed.

CreateKbThread
new CKbBuffer
CKbBuffer::Init
CKbBuffer::Init end
ZwCreateEvent(g_hStopEvent)
ZwAllocateVirtualMemory - stack
ZwGetContextThread - NtCurrentThread
ZwCreateThread - KbThread
CreateKbThread end
ZwInitializeRegistry
KbThread start
Unschedule
Unschedule end
ZwSetEvent(g_hInitEvent)
ReadRegistry
ReadRegistry end
CreateTemp
CreateTemp end
cmnbInit
SetFolders
SetFolders end
aswEnginDllMain(DLL_PROCESS_ATTACH)
InitLog
InitLog end
InitReport
InitReport end
CmdLine
C:\PROGRA~1\ALWILS~1\Avast4\aswBoot.exe /A:"C:\" /L:"English"  
CmdLine end
ZwCreateDirectoryObject - ASWObjects
LoadResources
LoadFile
LoadFile end
LoadResources end
InitKeyboard
s_dwKbdClassCnt: 2
InitKeyboard end
GetKey
CKbBuffer::Wait
CKbBuffer::Get
CKbBuffer::Get end
CKbBuffer::Wait end
FreeMemory: 314761216
aswintegInitialize
avworkInitialize
avworkInitialize Error:42003
aswintegClose
TerminateKbThread
GetKey end
CloseKeyboard
CloseKeyboard end
KbThread stop
CKbBuffer::~CKbBuffer
CKbBuffer::~CKbBuffer end
aswEnginDllMain(DLL_PROCESS_DETACH)
FreeResources
CloseReport
CloseLog

Offline pk

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #73 on: April 05, 2004, 04:24:05 AM »
Could you please copy&paste your aswBoot.txt file stored in program files\...\avast\data\report\ ? Thanks.

Offline Vlk

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Re:Wanted: Files scanned with error 42003 - "Internal Program Error"
« Reply #74 on: April 05, 2004, 07:43:20 AM »
No need for that...
If at first you don't succeed, then skydiving's not for you.