Author Topic: I can't get AVAST PRO to open on Windows 7  (Read 12745 times)

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Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #15 on: June 08, 2013, 12:28:25 AM »
Ok so i have tried to put it into two notepad things
I don't know if this will still work

Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #16 on: June 08, 2013, 12:29:09 AM »
Here is the other half

Offline essexboy

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Re: I can't get AVAST PRO to open on Windows 7
« Reply #17 on: June 08, 2013, 11:54:06 AM »
Could you download the attached fix.txt to your desktop

Run OTL
Press Run Fix
A dialogue will open asking for the location of fix.txt
Locate and select the fix.txt you downloaded to your desktop
Press Run Fix again
On completion OTL will reboot your computer
Once rebooted could you let me know if Avast is now working


Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #18 on: June 09, 2013, 12:42:01 AM »
No it didn't open :(
Is there any chance you could access my computer and have a look?

Johnny4745

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #19 on: June 09, 2013, 01:20:09 AM »

I especially need to know if you're using some firewall (and which one), and if you connected via dial-
up, LAN or ADSL etc.
We connect via wifi and no firewall


Are you saying your computer is not plugged into a telephone jack, and you just have a wireless internet connection?

Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #20 on: June 09, 2013, 01:22:14 AM »
yes

Johnny4745

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #21 on: June 09, 2013, 02:21:53 AM »
yes

I'm just trying to help solve your problem.

Many people have firewalls and don't know it.  Do you live in an apartment building that provides the wireless service?

Do you just have an antenna plugged into your computer?

You said you received an error message that said the service did not respond to the control request in a timely fashion.

This sounds like the service is blocked, possibly by a firewall.

Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #22 on: June 09, 2013, 02:35:49 AM »
I understand and i do appreciated it.
No i live in a house that has a little box that supplies us with Internet!
I have nothing plugged into my computer.
I have no idea!
How can you tell if there is a firewall?


Johnny4745

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #23 on: June 09, 2013, 02:44:35 AM »
I understand and i do appreciated it.
No i live in a house that has a little box that supplies us with Internet!
I have nothing plugged into my computer.
I have no idea!
How can you tell if there is a firewall?

If your box has a name and model number we can find out.  You could do a search using Yahoo, or Google.

Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #24 on: June 09, 2013, 02:47:39 AM »
The internet box?
Sorry i am so bad with technology

Johnny4745

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #25 on: June 09, 2013, 02:52:23 AM »
The internet box?
Sorry i am so bad with technology

Yes.  The name and model number of the box that supplies your internet service.

Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #26 on: June 09, 2013, 02:55:06 AM »
So i just had a look does this mean i have a firewall?
And should i turn it off?

Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #27 on: June 09, 2013, 02:56:54 AM »
Also:
the name D-link
model: DSL- 2740B
thanks for your patience

Johnny4745

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #28 on: June 09, 2013, 03:08:41 AM »
Also:
the name D-link
model: DSL- 2740B
thanks for your patience

It looks like you do have a firewall.

You can access it by typing 192.168.1.1 in the URL location bar at the top of the page.

This should be the manual for it.

http://files.dlink.com.au/Products/DSL-2740B/Manuals/DSL-2740B_C3_Manual_1.00.pdf

Jess221091

  • Guest
Re: I can't get AVAST PRO to open on Windows 7
« Reply #29 on: June 09, 2013, 03:18:09 AM »
Awesome thanks
So i should turn it off?
It is a shared internet with other students so can i just have it so it is turned off for my computer and not theirs?