Greetings,
I signed up for Avast Secureline VPN in February 2013. I use the auto renewal option and my subscription is renewed every month. It worked fine for a few months. I have all the evidence of paying for access.
In early June something happened at Avast (outsourcing?). About a week ago I was no longer able to login, hence the long nightmare of seeking support began. I tried over the phone and via e-mail to various "support" e-mail IDs but in all cases no one was able to help. The helpdesk folks keep transferring me from one line to another, open tickets for me but nothing gets resolved. My attempts to get access via email end even worse: I get an auto notification about a ticket being open with a link. I click on the link and am asked to logon, which I cannot. I can't ever progress beyond this point.
After a few days eventually I managed to get a semi-response: someone sent me a password. I tried it and it did not work. All subsequent requests on the topic went unanswered. Simply no one get back to me.
I am getting the idea that Avast is a fraudulent company. They get users to sign up for a service then discontinue it and keep charging money on the credit card.
I'd like to believe it is not so, however the fact remains fact.
If anyone has any idea how to get support from this company I will appreciate it. Short of that I will put a stop on my credit card to make sure that Avast can no longer bill me for anything. I may even cancel that credit card.
Thanks.