referring billing issues to online tickets only is ABYSMAL customer service. billing issues often need immediate resolution, not being told you should get a reply within 24 to 48 hours. I hope avast will reconsider this idiotic practice.
immediate? That means you don't give them a reasonable time to check things and do as they should do. They clearly state it can take up to 10 business days (2 weeks). It is not avast's fault if you haven't read the terms and such before buying. That is your own fault. Let's see if in another way. They give a 30 money back guarantee. Be glad they do and not say "if you want to have refund, you need to ask for it immediately after buying" aka within a couple of seconds. Welcome in the real world.
Not even "pretty good" when the same issue could be done in less than 10 minutes over the phone. Are you listening Avast?
avast has chosen not to give phone support for a reason. "Have it in writing so you can prove things later" which is very wise if you run a business. Ever tried to get money back from a physical store? It can take months!
Just be glad avast is a honest company and that they do listen to people and really solve things.
So what if it takes 1-2 weeks?
What matters is that they do it in a decent and proper way.
Ameren? Never heard of them.
there is just no excuse for it
Indeed, there is no excuse because there is no excuse needed. If you buy a avast product, you agree with the terms. If you don't read them before buying blame it all on yourself since you are the only one to blame.
