Author Topic: Asus laptop being really laggy. Not sure what the cause is.  (Read 8720 times)

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aarwong

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Hi all,

A couple of days ago I started noticing that my laptop was being extremely laggy. I am absolutely certain it is not my internet. When I try to watch anything on youtube, the video lags to the point where you can see it speed up once in a while to catch up to the audio. There are also times when the video just splits into 3 parts as if I was trying to play a scratched VHS tape or something. The computer lags even when I am on facebook. When I scroll down, the computer freezes and then suddenly jumps down to where I wanted to scroll to. I am not sure what the cause is and a scan with avast doesn't reveal anything.

I am following the directions in the thread about logs to assist in cleaning malware and will follow up with a post that has all of the logs attached once I am done.

Thanks.
« Last Edit: June 12, 2013, 12:59:49 AM by aarwong »

aarwong

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #1 on: June 12, 2013, 12:58:56 AM »
I have attached the logs to this post.

Offline Pondus

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #2 on: June 12, 2013, 01:24:06 AM »
since all the removal experts are in bed now....check back late tomorrow

Offline magna86

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #3 on: June 12, 2013, 02:27:37 AM »
Hi,

Re-run OTL.exe.

  • Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.

Code: [Select]

:commands
[CREATERESTOREPOINT]

:OTL
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-2059696131-4009461580-3890389855-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O33 - MountPoints2\{3d6c7641-0ed5-11e0-ae02-90e6ba59b0f4}\Shell - "" = AutoRun
O33 - MountPoints2\{3d6c7641-0ed5-11e0-ae02-90e6ba59b0f4}\Shell\AutoRun\command - "" = F:\unlock.exe autoplay=true
O33 - MountPoints2\{8815b8d6-1f03-11df-9416-90e6ba59b0f4}\Shell - "" = AutoRun
O33 - MountPoints2\{8815b8d6-1f03-11df-9416-90e6ba59b0f4}\Shell\AutoRun\command - "" = D:\INSTALL.EXE
O33 - MountPoints2\{989eaca2-4cfc-11e0-9028-90e6ba59b0f4}\Shell - "" = AutoRun
O33 - MountPoints2\{989eaca2-4cfc-11e0-9028-90e6ba59b0f4}\Shell\AutoRun\command - "" = F:\unlock.exe autoplay=true
@Alternate Data Stream - 126 bytes -> C:\ProgramData\Temp:BEB15613
@Alternate Data Stream - 110 bytes -> C:\ProgramData\Temp:90EE3BE1

:files
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt /c

:commands
[purity]
[emptytemp]


  • Then click the Run Fix button at the top.
  • Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
If the log doesn't appear, it can be found here:

c:\_OTL\MovedFiles\mmddyyyy_hhmmss.log






======== Next =========






Please download zoek.exe and save it to your desktop.

  • Close any open browsers.
  •   Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.



  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...


  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
Code: [Select]

process;
srinfo;
systemscpecs;
installedprogs;
C:\Program Files\ATKGFNEX\GFNEXSrv.exe;i
C:\Windows\system32\services.exe;i
C:\Windows\SysNative\services.exe;i
filesrcm;
startupall;
skipfix-iedefaults;
firefoxlook;
chromelook;


  • Click on button
    Please wait until a logreport will open (this can be after reboot)

  • Save notepad to your Desktop and attach here zoek-results.log

    Note: It will also create a log in the C:\ directory named "zoek-results.log"


« Last Edit: June 12, 2013, 02:30:57 AM by magna86 »

aarwong

  • Guest
Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #4 on: June 13, 2013, 04:39:53 PM »
I tried to re run OTL with your script but OTL keeps crashing with the same error message. I have tried it multiply times already. I believe that it crashes everytime it tries to empty the temporary files. I have attached a screenshot of the error message.

Offline magna86

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #5 on: June 13, 2013, 06:44:47 PM »
Hm ... proceed with Zoek.

aarwong

  • Guest
Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #6 on: June 13, 2013, 07:36:35 PM »
I restarted my computer before running zoek. When I booted up my computer a notepad file opened up. I believe OTL may have created it. I attached it along with zoek's log here.

Offline magna86

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #7 on: June 13, 2013, 09:16:26 PM »
Hi,

In Control Panel > Program and Features do you have something type like this?

Quote
¢¯A¢ÒoAI¡ÆOAO ¨ù¡©©öUAI©öu CA¡¤IA¡×¨¡¢ç

If you have, remove that.


---------------------------------------
  • Close any open browsers.
  •   Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.



  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...


  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
Code: [Select]
emptyclsid;
C:\users\Aaron\AppData\Local\Resmon.ResmonCfg;vs
C:\Windows\4472.ico;;fp
C:\Windows\tupian.ico;;fp
C:\Windows\taobao.ico;;fp
C:\Windows\sogou.ico;;fp
FFdefaults;
chrdefaults;
shortcutfix;
resetIEproxy;
netsh int ip reset >> %temp%\log.txt;b
ipconfig /flushdns >> %temp%\log.txt;b
resethosts;
emptyalltemp;
autoclean;
  • Click on button
    Please wait until a logreport will open (this can be after reboot)

  • Save notepad to your Desktop and attach here zoek-results.log

    Note: It will also create a log in the C:\ directory named "zoek-results.log"


>> Also, 4 files should be created on your Desktop. This should have their names:


CDC47B549EF8F97F47AF77DED9E5C340
80FADB57D1A16DB025B9C521FCE857AC
468FADA123F5548AC87E57BAE81F6782
2DE482438FB35911578D7232C348B182



Please zip-it / rar-it thouse files and upload files in this file share site:

 http://www.wikisend.com

Please attach here download link. I need to see thouse files.



=============Next================





> Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

> Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this or this Instruction.

How to disable avast:

  • Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
  • In the window that opens on the top right corner, click Settings.
  • In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.

  • Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
  • In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn on this option after the cleaning.



> Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.

ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.

If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.


> When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
  Attach log reports ( ComboFix.txt) back to topic.



aarwong

  • Guest
Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #8 on: June 14, 2013, 02:24:03 AM »
The download link for the 4 files is
http://wikisend.com/download/540514/sample_Thu132013_0639.zip

The files were already zipped and there was a password on it. I am not sure what the password is so I uploaded as is.

I have also attached the zoek log and combofix log.

Offline magna86

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #9 on: June 14, 2013, 06:41:25 PM »
Hi,
Quote
The files were already zipped and there was a password on it. I am not sure what the password is so I uploaded as is.
I know the password. Zoek has been generated password for archives.  ;)



> Re-run zoek with this script and attach here fresh zoek log results.


Code: [Select]
C:\105e2139cc62202226;vs
c:\windows\Installer\{F0DF4513-3C4C-4EB8-8012-2C5F70AF3988}\_A1DDD39913A1970387B7B3.exe;i


How is your computer running now?

aarwong

  • Guest
Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #10 on: June 15, 2013, 12:07:02 AM »
The computer is still very laggy. I am starting to think that maybe something happened with my video card. I used this video to check the lag.

http://www.youtube.com/watch?v=tEnsqpThaFg

When it first starts on my screen, itll still split like I'm trying to watch a scatched VHS tape. It will then get better but the video will lag and then you can see it speed up to catch up to the audio. It isn't my internet because on my macbook that is connected to the same internet, the video works fine.

I have also started to notice that when I restart the computer I see a blue screen that tells me a problem occurred and that the computer shut down to stop it. It states that it might be due to recently installed hardware or software. I have never done any hardware changes to this laptop. It then tells me to restart the computer.

I have attached the new zoek log.
« Last Edit: June 15, 2013, 12:15:07 AM by aarwong »

Offline magna86

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #11 on: June 15, 2013, 12:17:45 AM »
I have attached the new zoek log.

Ok, but problem that you just described isn't related malware. Or the video driver is not installed/running properly, or some hardware component failing.
It is necessary to test the laptop.

Offline magna86

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Re: Asus laptop being really laggy. Not sure what the cause is.
« Reply #12 on: June 15, 2013, 12:20:35 AM »
Nope. This is all good. I will remove my tools now.





It is necessary to uninstall ComboFix :
  • Click Start (or ) then Run.


    On Windows7 or Vista you may use Start Search field if Run is not available.

  • In the line of text type in (Copy) the following:
Code: [Select]
ComboFix /Uninstall
    Note that there is a space between " ComboFix " and " /Uninstall " .

    • then click OK (or press Enter ).
    Wait for the uninstall process is complete.



    Please download DelFix by "Xplode" to your Desktop.

    Run the tool and check the following boxes below;
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore

    Now click on "Run" button. Wait for the programme completes his work.
    All the tools we used should be gone.
    Tool will create and open an log report (DelFix.txt)
    Note: The report will also be stored on C:\DelFix.txt


    > I don't need DelFix log report.


    I recommended to keep Malwarebytes and to use MCShield if you will.
    You may download MCShield from one of the following links:

    MyCity -  Official download link
    Softpedija - Mirror download link

    It will prevent infection by computer via USB flash drive, mobile phone or any other memory card.
    And not only will prevent infection, but it will immediately clean flash drive, memory card or external HDD.

    aarwong

    • Guest
    Re: Asus laptop being really laggy. Not sure what the cause is.
    « Reply #13 on: June 15, 2013, 12:50:37 AM »
    Thanks for all your effort. I will probably bring it over to best buy and have them test it for me.