Author Topic: avast and magic jack  (Read 11634 times)

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msroth

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avast and magic jack
« on: June 16, 2013, 02:02:30 PM »
so i had avast downloaded on my computer yesterday and i dont know what it did to my magic jack that i have installed on my computer but i cant make or receive calls and i need it to make calls please i cant find a way to get it fixed without having to pay an arm and a leg to have someone do it for me i know i might need to configure the avast...i believe somewhere in the installation it blocked it from my computer but i need my magic jack please someone help how do i configure this thing so i can get my magic jack phone working again before my kids get up and try to call and i cant answer

Offline polonus

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Re: avast and magic jack
« Reply #1 on: June 16, 2013, 02:15:23 PM »
Upload to avast with a FP notice. Magic Jack has not known to be malware, see: http://askbobrankin.com/magic_jack_good_or_evil.html

polonus
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Offline DavidR

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Re: avast and magic jack
« Reply #2 on: June 16, 2013, 03:17:32 PM »
@ msroth

I believe bob3160 uses magic jack with avast and no problems, he isn't on-line right now. Hopefully he will see the topic's subject and give some feedback.

There is little point in uploading it as a false positive (FP) unless avast is actually alerting on one of its files, which you haven't mentioned.

You could try this in the meantime and see if that resolves the problem:
AvastUI > Security > Antivirus > Web Shield > Settings and check the 'Scan traffic from well known browser processes only' option, see image, click to expand.
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Offline bob3160

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Re: avast and magic jack
« Reply #3 on: June 16, 2013, 04:41:59 PM »
Which Magic Jack are you using ???
Direct connect (Doesn't need the computer) or, the old one which is plugged into the computer.
Make sure you have the latest drivers installed.
Make sure that the firewall allows the port that MJ uses.
I've been using the Magic Jack Plus version for over a year as my home phone provider without any problems.
I also use the free version of avast! so there isn't any avast! firewall interaction.
The following may be of help to you:
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/firewall-problems-with-magic-jack-not-the-router/28d5f3b7-9154-e011-8dfc-68b599b31bf5?msgId=d97dd584-c854-e011-8dfc-68b599b31bf5
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Offline DavidR

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Re: avast and magic jack
« Reply #4 on: June 16, 2013, 06:11:41 PM »
Thanks for joining the topic Bob.
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Offline bob3160

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Re: avast and magic jack
« Reply #5 on: June 16, 2013, 06:25:58 PM »
Since I'm currently in California, this is all from memory.  :)

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Offline DavidR

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Re: avast and magic jack
« Reply #6 on: June 16, 2013, 08:25:57 PM »
Yes, the main thing is that as far as I remembered you didn't have to make any adjustments in avast for it to work.
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timcan

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Re: avast and magic jack
« Reply #7 on: June 17, 2013, 01:11:41 AM »
From what I've seen in my usage of magic jack, it only uses the UDP protocol. Does Avast even scan udp?  :-\

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Offline bob3160

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Re: avast and magic jack
« Reply #9 on: June 17, 2013, 05:43:45 PM »
http://www.pissedconsumer.com/reviews-by-company/magic-jack/magic-jack-false-advertisements-20130120376620.html

Why would anyone want to use this?
Are you using it ???
I have for about 5 years. The last 2 years I've used their new version.
It's saved many a lot of money. I pay 29.95 per year for my phone service
which includes porting my original phone number and haven't had
one bit of trouble. (how much are you paying ???)
Unless you actually use a product, please don't post someone elses "review".
We all know that you can't satisfy 100% of your customers.
We also know that not all customers follow directions. :)
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Offline -midnight

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Re: avast and magic jack
« Reply #10 on: June 17, 2013, 06:13:32 PM »
No, I don't use it.  I don't know how much I pay because we have the Xfinity triple bundle which includes phone, tv and internet.

Pardon me for posting on this thread!

Offline bob3160

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Re: avast and magic jack
« Reply #11 on: June 17, 2013, 06:26:52 PM »
No, I don't use it.  I don't know how much I pay because we have the Xfinity triple bundle which includes phone, tv and internet.

Pardon me for posting on this thread!
Maybe it's something worth finding out.
Nothing wrong in posting in this thread provide it's something helpful.
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Offline tbird

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Re: avast and magic jack
« Reply #12 on: June 19, 2013, 12:43:41 AM »
Bob, I have a question for you.  If Magic Jack doesn't have to be connected to a computer, how does it work?  Thanks
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Offline bob3160

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Re: avast and magic jack
« Reply #13 on: June 19, 2013, 01:12:55 AM »
Bob, I have a question for you.  If Magic Jack doesn't have to be connected to a computer, how does it work?  Thanks

It's called VOIP (Voice Over Internet Provider) Basically the same a Vonage
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Offline -midnight

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Re: avast and magic jack
« Reply #14 on: June 19, 2013, 11:29:51 AM »
We have a base the answering machine plugged into my router and have 3 handsets.  How many phones can you use with Magic Jack?  Do you get call waiting, 3 way calling and call forwarding?  If so, I wouldn't mind trying it.  $29.95 for a years service is I'm sure a whole lot less than we pay a month.