Author Topic: pLEASE NEED HELP TO GET RID OF tROGEN  (Read 20072 times)

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Tiggie

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pLEASE NEED HELP TO GET RID OF tROGEN
« on: June 17, 2013, 01:09:18 PM »
P

true indian

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #1 on: June 17, 2013, 01:13:12 PM »
follow guide and attach logs here:
http://forum.avast.com/index.php?topic=53253.0

jeffce

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #2 on: June 17, 2013, 01:55:31 PM »
Monitoring...  :)

Tiggie

  • Guest
Re: PLEASE NEED HELP TO GET RID OF TROGEN
« Reply #3 on: June 17, 2013, 05:37:28 PM »
Thankyou  true indian, will have a go at this cleaning process and hope I can get it right as I am not pc illiterate. Will take me some time.
How do I attach logs when I get them please?
Also thankyou jeffce.
Its wonderful  to know there are kind people ready and willing to help.
Tiggie

jeffce

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #4 on: June 17, 2013, 07:37:09 PM »
When you get the logs saved after running the tools, just open a new response here and look below the box that you type in for a link named "Attachments and other options" and press that.  Press the "Choose File" button for all of the logs you are trying to attach and then press Post.

Tiggie

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #5 on: June 17, 2013, 07:58:37 PM »
Thankyou jeffce  for your information on how to attach logs.
Will start on this tomorrow as I will have more time. I have been reading it all through and reckon on it taking  me all day.
Tiggie

jeffce

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #6 on: June 17, 2013, 09:15:17 PM »
No problem.  :)

Tiggie

  • Guest
Re:Please Need Help To Get Rid Of Trogen
« Reply #7 on: June 18, 2013, 11:59:13 AM »
jeffce and true indian I would like you to have my original cry for help which did not go through to the site for some reason.
I am using XP Windows  SP3 and have avast free.
After a scan Avast came up with the following  2 infected files which I sent to the chest     F class -file name
             Virus description java-agent-DRF [ Trj]
 Original folder C:\ documents and settings\compaq owner\application
 the other infected file is;
File name i4g7464491698058458322.exe
original folder C:\ documents and settings\compaq owner\ local set
                Virus Description Win32:ShipUP-U  [Trj ]

I also have a pup in the chest as follows  File name  A0105983.exe
 Original folder C:\system volume information\restore (D5F7A20F-129
Avast says infected file.
I took all my Java off my computer after the scan and got rid of my tempory internet files . I have no java now.
Big question  is there a simpler way of getting rid of the Java bug or do I have to go through  the whole pc cleanup ? and can you tell me please how to sort the PUP out please .
Thankyou
Tiggie

   

Offline Pondus

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Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #8 on: June 18, 2013, 12:08:14 PM »
PUP = not a virus/ Possible Unwanted Program

anyway.... jeffce will continue the help when you have attached the requested logs from the guide true indian gave link to

attach logs from
1. AdwCleaner - Delete
2. Malwarebytes quick scan
3. OTL.   diagnostic log
4. aswMBR.  rootkit diagnostic log


Tiggie

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #9 on: June 18, 2013, 12:48:07 PM »
thankyou Pondus,
I will embark upon this cleanup with my heart in my mouth and hope to attach some logs and hope I get it right.
Tiggie

jeffce

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #10 on: June 18, 2013, 07:34:54 PM »
 :)

Tiggie

  • Guest
Re:PLEASE NEED HELP TO GET RID OF TROGEN
« Reply #11 on: June 18, 2013, 08:27:58 PM »
jeffce and true indian I  have the logs and have been trying to send four of them to you but do not know how.
I see the attachments and other options and when I click on them and  then
browse. "choose file to upload box "appears and wants the name of the file and  underneath  it says  -files of type meaning htlm, pictures or all files , what do I choose certainly not pictures ?  And I am not sure about file names as I saved them all to desktop so they all seem to be in notepad and Iwould not know how to get them out of there. the name of the OTL file I think was Text Docs (*.txt ).
Please help.
Tiggie
 

jeffce

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #12 on: June 18, 2013, 08:36:58 PM »
Hi,

The logs that you are looking for are titled .txt files from OTL, Malwarebytes, aswMBR and AdwCleaner.

Tiggie

  • Guest
Re:PLEASE NEED HELP TO GET RID OF TROGEN
« Reply #13 on: June 19, 2013, 11:52:21 AM »
jefface If I ever find out how to send the logs to you I  will , think I need a step by step tutorial.
I  seem to have -Exploit.Java CVE -2010-0840d according to the net and did follow the steps to get rid of it.
I  will keep it in the virus chest and hope for thr best .
Thankyou so much for your time and kindness.
Tiggie

jeffce

  • Guest
Re: pLEASE NEED HELP TO GET RID OF tROGEN
« Reply #14 on: June 19, 2013, 01:51:26 PM »
I have made a short video for you that will hopefully help you out with attaching logs.  :)

As you can see I made a test file named Example.txt to attach here...if you have more than one attachment, you just need to select more attachments and then select the additional file following the same procedures.  Hope this helps.