System shows Avast is not running ?

[Daffy]

Hi
suddenly my system told me that Avast has shut down.
However trayicon is running and Avast tells me that my system is secure.
I tried an update and got an error telling me package is flawed.
Then i tried a repair and got an error telling me it was not able to debug??

I have pasted the log:
17.06.201314:08:27Started: 17.06.2013, 14:08:27
17.06.201314:08:27Operation set to INST_OP_UNKNOWN
17.06.201314:08:27Old version: 5d1 (1489)
17.06.201314:08:27Cmdline: /uninstwiz
17.06.201314:08:27SYNCER: Agent=Syncer/5.00 (ais-1489;p)
17.06.201314:08:27Running SETUP_AIS-5d1 (1489)
17.06.201314:08:27Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
17.06.201314:08:27Memory: 42% load. Phys:2341352/4102880K free, Page:4194303/4194303K free, Virt:2011952/2097024K free
17.06.201314:08:27Computer WinName: PANDORA
17.06.201314:08:27Windows Net User: Pandora\Michael
17.06.201314:08:27Old version: 5d1 (1489)
17.06.201314:08:27Deleted registry: Software\AVAST Software\Avast\UpdateReady
17.06.201314:08:27Using temp: C:\Users\Michael\AppData\Local\Temp\_asw_aisI.tm~a06592 (83090M free)
17.06.201314:08:27SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled and m_bIsOldVersionDetected to 1
17.06.201314:08:27DldSrc set to inet
17.06.201314:08:27SYNCER: Agent=Syncer/5.00 (ais-1489;p)
17.06.201314:08:27Computer DnsName: Pandora
17.06.201314:08:27Computer Ip Addr: 192.168.0.11
17.06.201314:08:27Setup GUI has been successfuly loaded from DLL.
17.06.201314:08:27Installed in: C:\Program Files\AVAST Software\Avast (83090M free)
17.06.201314:08:27LoadState: Edition=1
17.06.201314:08:27SYNCER: Type: use IE settings
17.06.201314:08:27SYNCER: Auth: another authentication, use WinInet
17.06.201314:08:27Part prg_ais-5d1 is installed
17.06.201314:08:27Part vps_win32-13061701 is installed
17.06.201314:08:27Part setup_ais-5d1 is installed
17.06.201314:08:27Part jrog-a7 is installed
17.06.201314:08:27Part jrog2-7f2 is installed
17.06.201314:08:27Debug: Windows Server registry key not retrieved.
17.06.201314:08:27Old version: 5d1 (1489)
17.06.201314:08:27Debug: Windows Server registry key not retrieved.
17.06.201314:08:28SetExistingFilesBitmap: 1305->636->631
17.06.201314:08:28GUID: 47817218-e1f5-48c4-83ab-6e0fb7144d33
17.06.201314:08:28Server definition(s) loaded for 'main': 112 (maintenance:0)
17.06.201314:08:28SelectCurrent: selected server 'Download405 AVAST5 Server' from 'main'
17.06.201314:08:28SYNCER: Type: use IE settings
17.06.201314:08:28SYNCER: Auth: another authentication, use WinInet
17.06.201314:08:28Debug: Windows Server registry key not retrieved.
17.06.201314:08:35Operation set to INST_OP_REPAIR
17.06.201314:08:35Debug: Windows Server registry key not retrieved.
17.06.201314:08:35Entered SetupProcessAIS::Do( INST_OP_REPAIR )
17.06.201314:08:35Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
17.06.201314:08:35Entered SetupProcessWin32::Do( INST_OP_REPAIR )
17.06.201314:08:35Entered SetupProcess::Do( INST_OP_REPAIR )
17.06.201314:08:35Debug: Windows Server registry key not retrieved.
17.06.201314:08:35Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
17.06.201314:08:35Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
17.06.201314:08:35Entering:UpdateInstallPackages
17.06.201314:08:35ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
17.06.201314:08:35Error processing packages. 0x20000011

Running Windows 7

Now what ?

[Pondus]

Then i tried a repair and got an error telling me it was not able to debug??

was it repair from ad/remove programs....and reboot?

[Daffy]

Yes, and rebot did not change anything

[essexboy]

Download Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

• Run aswClear
• It will offer to reboot to safe mode .. Accept that

• Once it has rebooted to safe mode
• In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  
• Press Uninstall
  
• Once complete reboot your system to Normal Mode
  
• Reinstall Avast

----------

[Daffy]

Well, that did the trick.
Thumbs up for that.

But......
A word of advice for Avast staff, or whatever they are called.
I was a bit surpriced when I discovered that the new Avast installer comes with a selfinstalling Google-Drive.
If you as me, choose the easy installing of Avast, you do not get a check/uncheck box to avoid it.
Really pi.... me off.
Pls, let me do the decision my self, to either have, or in my situation, absolutely NOT have Google Drive.

But ty for help essexboy 

[essexboy]

That is currently a bone of contention at the moment, as the free version needs to be funded somehow, a top tip is to do all installations in custom mode no matter what the programme

[Daffy]

Money makes the world go around...I know 

But at least then make the poor unsuspecting user know in advance, that if he choose the easy way then he also gets crapware.

There is no warning, and you cant abort the installation.

[bob3160]

Money makes the world go around...I know 

But at least then make the poor unsuspecting user know in advance, that if he choose the easy way then he also gets crapware.

There is no warning, and you cant abort the installation.

If you didn't use the custom install (as you should with all programs) you can always uninstall Chrome after the fact.
For many of us, Chrome is our default browser of choice.