Author Topic: zhaozhaola IE hijack problem again  (Read 4442 times)

0 Members and 1 Guest are viewing this topic.

rickyyeung

  • Guest
zhaozhaola IE hijack problem again
« on: June 21, 2013, 07:53:47 AM »
Hi,
I have reported similar problem before (see: http://forum.avast.com/index.php?topic=124911.0)
But this time, it is in my mother's computer. I've done the scans but this time aswMBR.exe crashed 1 minute after I click "scan":
問題簽章:
   問題事件名稱: APPCRASH
   應用程式名稱: aswMBR.exe
   應用程式版本: 0.9.9.1771
   應用程式時間戳記: 5147644e
   錯誤模組名稱: ntdll.dll
   錯誤模組版本: 6.2.9200.16384
   錯誤模組時間戳記: 5010ae7a
   例外狀況代碼: c0000005
   例外狀況位移: 0004f44d

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37643
  • F-Secure user
Re: zhaozhaola IE hijack problem again
« Reply #1 on: June 21, 2013, 08:12:12 AM »
essexboy is notified, check back later today. he is usually here after work hours european time

try running aswMBR from safe mode



« Last Edit: June 21, 2013, 08:13:45 AM by Pondus »

rickyyeung

  • Guest
Re: zhaozhaola IE hijack problem again
« Reply #2 on: June 21, 2013, 08:38:07 AM »
Hi again,
I boot in to safe mode, but it launch and freeze with the following line
14:32:19.821 Initialize error c0000061 - driver not load

than it say
14:32:34.267 Avast engine defs: 13062005

when I click "scan", it say "scan error:"

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: zhaozhaola IE hijack problem again
« Reply #3 on: June 21, 2013, 01:20:51 PM »
AswMBR is not yet compatible with windows 8

Please download to your desktop Short cut cleaner
Then run.

When the Shortcut Cleaner has finished scanning your hard drive it will create a log file on your desktop called sc-cleaner.txt and then display it.
Please post that log

THEN

Please download Junkware Removal Tool to your desktop.
  • Right-mouse click JRT.exe and select "Run as Administrator" the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • post the contents of JRT.txt into your next message.

rickyyeung

  • Guest
Re: zhaozhaola IE hijack problem again
« Reply #4 on: June 22, 2013, 05:38:12 AM »
Here are the logs, the problem seem to be fixed :)

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: zhaozhaola IE hijack problem again
« Reply #5 on: June 22, 2013, 08:48:07 PM »
Once you are happy let me know