Author Topic: Update not Successful  (Read 3065 times)

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Purrington

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Update not Successful
« on: June 21, 2013, 02:46:47 PM »
For the last couple of days I keep getting a pop up message to the effect that my last "Update was not successful."

It seems that no matter how many times this this update began that I attempt to do an "update" that I keep getting the same message.

What can I do to resolve this irritating issue?

Thank you

Offline Asyn

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Re: Update not Successful
« Reply #1 on: June 21, 2013, 02:48:23 PM »
Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Purrington

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Re: Update not Successful
« Reply #2 on: June 21, 2013, 03:33:13 PM »
When I go to "Add and Remove Programs," "Avast," and click on "Repair" I get a message that says:

"Error processing packages. Please use full update."

Beneath that it allows me to either "View Log" or click on "OK"

If I click on "View Log" I get this listing of events:

21.06.201309:26:50Started: 21.06.2013, 09:26:50
21.06.201309:26:50Operation set to INST_OP_UNKNOWN
21.06.201309:26:50Old version: 5af (1455)
21.06.201309:26:50Cmdline: /uninstwiz
21.06.201309:26:50SYNCER: Agent=Syncer/5.00 (abp-1455;p)
21.06.201309:26:50Running SETUP_ABP-5af (1455)
21.06.201309:26:50Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
21.06.201309:26:50Memory: 38% load. Phys:3823536/4194303K free, Page:4194303/4194303K free, Virt:2014820/2097024K free
21.06.201309:26:50Computer WinName: LEWIS-PC
21.06.201309:26:50Windows Net User: Lewis-PC\Lewis
21.06.201309:26:50Old version: 5af (1455)
21.06.201309:26:50Deleted registry: Software\AVAST Software\Avast\UpdateReady
21.06.201309:26:50Using temp: C:\Users\Lewis\AppData\Local\Temp\_asw_abpI.tm~a04936 (408867M free)
21.06.201309:26:50SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
21.06.201309:26:50DldSrc set to inet
21.06.201309:26:50SYNCER: Agent=Syncer/5.00 (abp-1455;p)
21.06.201309:26:50Computer DnsName: Lewis-PC
21.06.201309:26:50Computer Ip Addr: 192.168.1.95
21.06.201309:26:50Setup GUI DLL not found at location: C:\Users\Lewis\AppData\Local\Temp\_asw_abpI.tm~a04936\SetupGUI.dll
21.06.201309:26:50Setup GUI has been successfuly loaded from EXE.
21.06.201309:26:50Installed in: C:\Program Files\AVAST Software\Avast (408867M free)
21.06.201309:26:50LoadState: Edition=-1
21.06.201309:26:50SYNCER: Type: use IE settings
21.06.201309:26:50SYNCER: Auth: another authentication, use WinInet
21.06.201309:26:50Part prg_abp-5af is installed
21.06.201309:26:50IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-13061901.vpx does not exist
21.06.201309:26:50Part vps_win32-13062005 was guessed as installed
21.06.201309:26:50Part setup_abp-5af is installed
21.06.201309:26:50Part jrog-a7 is installed
21.06.201309:26:50IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-jrog2-7f7.vpx does not exist
21.06.201309:26:50Part jrog2-7f9 was guessed as installed
21.06.201309:26:50Old version: 5af (1455)
21.06.201309:26:51SetExistingFilesBitmap: 1088->612->359
21.06.201309:26:51GUID: 3c3df65e-97ed-49aa-baed-c234e3e55f97
21.06.201309:26:51Server definition(s) loaded for 'main': 112 (maintenance:0)
21.06.201309:26:51SelectCurrent: selected server 'Download352 AVAST5 Server' from 'main'
21.06.201309:26:51SYNCER: Type: use IE settings
21.06.201309:26:51SYNCER: Auth: another authentication, use WinInet
21.06.201309:26:59Operation set to INST_OP_REPAIR
21.06.201309:26:59Entered SetupProcessAIS::Do( INST_OP_REPAIR )
21.06.201309:26:59Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
21.06.201309:26:59Entered SetupProcessWin32::Do( INST_OP_REPAIR )
21.06.201309:26:59Entered SetupProcess::Do( INST_OP_REPAIR )
21.06.201309:26:59Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
21.06.201309:26:59Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
21.06.201309:26:59Entering:UpdateInstallPackages
21.06.201309:26:59progress dialog start
21.06.201309:26:59ERROR: Unable to verify prod-abp.vpx, error 0x2000000B
21.06.201309:26:59Error processing packages. 0x20000011

If I click on OK, I get a message telling me that "This Program many not have Installed Correctly" and offering me to do one of the following:

1. Uninstall using recommended setting.

2. This program uninstalled correctly.

What should I do?

Thank you



Offline Asyn

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Re: Update not Successful
« Reply #3 on: June 21, 2013, 03:35:41 PM »
- Which avast!..?? (Free/Pro/IS/Premier)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV did you use before avast!..??
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Purrington

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Re: Update not Successful
« Reply #4 on: June 21, 2013, 03:49:37 PM »
Current Version:          Avast Internet Security 130619-1
Current Version:          8-0.1455
Operating System:       Dell Model N5110; 64 Bit Operating System; Windows 7 Home Premium [Using Chrome Browser]
Other Security:            MalwareBytes Anti-Virus
Prior to Avast:             I may have used AVG Anti Virus for a little while but I am not positive.

Thank you


Offline Asyn

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Re: Update not Successful
« Reply #5 on: June 21, 2013, 03:52:06 PM »
1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Purrington

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Re: Update not Successful
« Reply #6 on: June 21, 2013, 04:28:30 PM »
Asyn:

I have followed your instructions and will notify you if I have any further difficulties.

I must say that not only were your instructions easy for the lay person to follow but your promptness in getting back to me is the best I have ever experienced.

Thank you

Offline CraigB

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Re: Update not Successful
« Reply #7 on: June 21, 2013, 04:38:35 PM »
Being that you mentioned you may of had AVG in the past it would probably be wise to run there removal tool just to make sure all the remnants are gone http://singularlabs.com/uninstallers/security-software/

Purrington

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Re: Update not Successful
« Reply #8 on: June 21, 2013, 05:33:02 PM »
Thank you.

Avast Help Support RULES!!!

Offline CraigB

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Re: Update not Successful
« Reply #9 on: June 21, 2013, 05:58:31 PM »
No problem :)

wyrmrider

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Re: Update not Successful
« Reply #10 on: June 21, 2013, 10:15:39 PM »
If your computer came with Norton/ Symantec remove them with tool first, also if any other AV ever installed post back, like AVG etc
remints of old AV (including old avast) can cause the problem you had

Offline Asyn

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Re: Update not Successful
« Reply #11 on: June 22, 2013, 07:42:45 AM »
Asyn:

I have followed your instructions and will notify you if I have any further difficulties.

I must say that not only were your instructions easy for the lay person to follow but your promptness in getting back to me is the best I have ever experienced.

Thank you

You're welcome.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0