Author Topic: What about the renewal of the license?  (Read 2447 times)

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What about the renewal of the license?
« on: June 24, 2013, 06:51:46 PM »
On June 07 2013 I renewed the license for 3 years (invoice number 567244, amount 209,98 euros) order number NEXWAY16454877. The amount has been to the account in Luxemburg for Avasti Deutschland. Until to-day I didn't receive any news and when I have a look on avasti it always say: it remain x day before the renewel (to-day it remains 11 days).
Is that normal having no news from Avasti? Did you receive the money transfer?
Thanks for your attention and answer.

Offline jefferson sant

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Re: What about the renewal of the license?
« Reply #1 on: June 25, 2013, 03:05:22 AM »
Nexway is a partner of e-commerce with avast! in several countries and therefore they maintain a valid and genuine connection with avast!

Regarding your problem, you received support from the Nexway?

We need a support ticket is created in our system without it we can not serve you.

If you have already created a ticket service, tell us the number.

provide your reference number (purchase), contact phone number and e-mail address provided at time of purchase