Author Topic: Got virus which i can't repair or delete  (Read 4398 times)

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Offline Jacquiz123

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Got virus which i can't repair or delete
« on: July 12, 2013, 10:28:13 PM »
Hello I been using avast free on my laptop and i discovered there were 6 viruses with high severity in C:\Windows\Installer which i cannot delete, repair or move to chest. 2 are trojans, 2 are adware and 1 is spyware. after failing to get rid of them installed malwarebytes anti-malware and did a full scan but it found no viruses. The computer seems to be running fine except for firefox which won't open. Can someone tell me what to do now.

Offline Pondus

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Re: Got virus which i can't repair or delete
« Reply #1 on: July 12, 2013, 10:35:04 PM »
could you attach a screenshot of the scan result?

then run OTL and attach the log....not copy and paste
instructions here.   http://forum.avast.com/index.php?topic=53253.0


Offline Jacquiz123

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Re: Got virus which i can't repair or delete
« Reply #2 on: July 12, 2013, 10:55:56 PM »
Below is the OTL log and screenshot of avast scan.

Offline Pondus

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Re: Got virus which i can't repair or delete
« Reply #3 on: July 12, 2013, 11:04:14 PM »
OTL.txt please....

and your screen shot...top right corner in red... i can,t see the full error message

Offline essexboy

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Re: Got virus which i can't repair or delete
« Reply #4 on: July 12, 2013, 11:07:03 PM »
Looks like it is one of the files inside the archive, Avast will not remove them as it destroys the archive. 

Offline Jacquiz123

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Re: Got virus which i can't repair or delete
« Reply #5 on: July 12, 2013, 11:18:57 PM »
Sorry here is the otl log and new screenshot.

Offline Pondus

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Re: Got virus which i can't repair or delete
« Reply #6 on: July 12, 2013, 11:32:15 PM »
have you restarted since you did the scan?....if not restart, and do a new scan
same result?

essexboy will be back and check the OTL log.......check back tomorrow



« Last Edit: July 13, 2013, 12:01:22 AM by Pondus »

Offline essexboy

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Re: Got virus which i can't repair or delete
« Reply #7 on: July 13, 2013, 12:16:02 PM »
I see you also have Norton running, you will need to uninstall that

Download the removal tool to your desktop https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&version=1
From Control panel uninstall Norton/Symantec
Once done then run the removal tool

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:Commands
[CREATERESTOREPOINT]

:OTL
O4 - HKLM..\Run: [ROC_ROC_JULY_P1] "C:\Program Files (x86)\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1 File not found
O4 - HKLM..\Run: [ROC_roc_ssl_v12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_ssl_v12.exe" / /PROMPT /CMPID=roc_ssl_v12 File not found

:Files
C:\windows\installer\2b31ae.msi

:Commands
[resethosts]
[emptytemp]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Offline Jacquiz123

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Re: Got virus which i can't repair or delete
« Reply #8 on: July 13, 2013, 05:59:42 PM »
Ok I did what Pondus said and avast still said there was 6 viruses.

I then did what essexboy said got rid of the norton product and did otl fix. Then quick scan after it rebooted.

Otl log attached.

Going to scan with avast to see if viruses are still there.

Offline Jacquiz123

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Re: Got virus which i can't repair or delete
« Reply #9 on: July 13, 2013, 07:10:21 PM »
Just did full system scan with avast free and it seems the viruses are still there.

I attached a screen shot of the scan results below.

Offline essexboy

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Re: Got virus which i can't repair or delete
« Reply #10 on: July 13, 2013, 07:40:39 PM »
Look at the location :) they are now in the OTL quarantine folder

Run OTL and press the cleanup button and they will disappear

Offline Jacquiz123

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Re: Got virus which i can't repair or delete
« Reply #11 on: July 13, 2013, 11:50:02 PM »
Thank you guys very much Pondus and essexboy. I did the cleanup and the viruses are now gone.  ;D

Offline essexboy

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Re: Got virus which i can't repair or delete
« Reply #12 on: July 14, 2013, 12:17:38 AM »
Our pleasure :)