I just bought avast security

[whitehawk113]

Okay, I have paid for avast security. (34,99 €) So how do I proceed from this? How do I activate my paid version?
By the way I am from Finland

[whitehawk113]

.

[DavidR]

Welcome to the forums, glad that you have it figured out.

[whitehawk113]

Welcome to the forums, glad that you have it figured out.

WHen should I get e-mail that I have paid avast. I paid it this morning and still waiting for e-mail

[DavidR]

Generally it should happen almost immediately, if your ISP, email server or you use an anti-spam, check the coresponding spam folder.

You could try the Resend avast License http://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.

[whitehawk113]

Generally it should happen almost immediately, if your ISP, email server or you use an anti-spam, check the coresponding spam folder.

You could try the Resend avast License http://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.

I tried resend but I got this message

Dear customer,

 we are sorry, but our records show no valid purchases with the e-mail address you specified.

 Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

 If you purchased your license from an avast! reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

 Best regards,

 the avast! team

[whitehawk113]

My order number is 12606493528

[DavidR]

Whilst this is a pain for you you have up to 30 days unrestricted use to get this resolved.
Did you check that an anti-spam isn't involved, though not finding a record when you used the resend license, would probably rule out any anti-spam involvement.

Did you purchase via an avast reseller as asked or directly via the avast.com site ?
I think this is on-line payment is still handled by Digital River Element 5 (but I'm not sure) - you could also try contacting them.
-  Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.
OR
Try contacting sales (at) avast (dot) com and give as much information as possible and importantly give them a link to this topic.
-  Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.

[whitehawk113]

Whilst this is a pain for you you have up to 30 days unrestricted use to get this resolved.
Did you check that an anti-spam isn't involved, though not finding a record when you used the resend license, would probably rule out any anti-spam involvement.

Did you purchase via an avast reseller as asked or directly via the avast.com site ?
I think this is on-line payment is still handled by Digital River Element 5 (but I'm not sure) - you could also try contacting them.
-  Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.
OR
Try contacting sales (at) avast (dot) com and give as much information as possible and importantly give them a link to this topic.
-  Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.

I bought avast directly via avast.com site (I am from Finland)
IF necessary I can prove that I really paid it, take picture of my bank account

[DavidR]

I don't doubt you can prove payment, the questions were designed to confirm where you should enquire next.

[whitehawk113]

Whilst this is a pain for you you have up to 30 days unrestricted use to get this resolved.
Did you check that an anti-spam isn't involved, though not finding a record when you used the resend license, would probably rule out any anti-spam involvement.

Did you purchase via an avast reseller as asked or directly via the avast.com site ?
I think this is on-line payment is still handled by Digital River Element 5 (but I'm not sure) - you could also try contacting them.
-  Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.
OR
Try contacting sales (at) avast (dot) com and give as much information as possible and importantly give them a link to this topic.
-  Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.

Alright, contacted both. Going to wait next week.

[whitehawk113]

Oh, it makes sense. I got e-mail and following was written into it

Please allow 5 business days for the processing of your order from the
date you sent your payment.

so I guess I am going to just wait.

[DavidR]

OK, thanks for the feedback about that as I hadn't heard of this before. But it would make sense if that were the case when you use the resend license link there may not yet be a record of the transaction.

As mentioned you have 30 days unrestricted use until you have to enter your license, that should allow time to resolve this.

[whitehawk113]

OK, thanks for the feedback about that as I hadn't heard of this before. But it would make sense if that were the case when you use the resend license link there may not yet be a record of the transaction.

As mentioned you have 30 days unrestricted use until you have to enter your license, that should allow time to resolve this.

Once I get lisence where do I enter it?

Oh I found it. No problem

[sayaka]

Hi whitehawk113,

I am glad you found out the reason why you have not received your license yet. Wire transfer takes more time for our online shops to confirm the payment. I have also replied to you by email. Please reply to the email if you need further help.