Hi and Welcome!!
My name is
Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
- The fixes are specific to your problem and should only be used for the issues on this machine.
- It's often worth reading through these instructions and printing them for ease of reference.
- If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
- Please reply to this thread. Do not start a new topic.
- If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
- Please be sure to subscribe to the topic if you have not already done so.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.Having said that....
Let's get going!!
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ComboFixDownload
Combofix from either of the links below, and save it to your desktop.
Link 1Link 2**Note: It is important that it is saved directly to your desktop**
If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.
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IMPORTANT -
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
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Right-Click and Run as Administrator on
ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
- Please post the C:\ComboFix.txt for further review.