Author Topic: When open Avast! Installer Avast! antivirus update always not responding!  (Read 11062 times)

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Offline A. User

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I have attached the fix and the scan logs. :)

Offline essexboy

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Hmmm lets look really deep

Download the GMER Rootkit Scanner. to your Desktop, it will be a randomly named .exe file .
 
Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.
 
Double-click the file you downloaded. The program will begin to run.
 

**Caution**
These types of scans can produce false positives. Do NOT take any action on any
"<--- ROOKIT" entries unless advised!
 
If possible rootkit activity is found, you will be asked if you would like to perform a full scan.
  • Click NO
  • In the right panel, you will see a bunch of boxes that have been checked ... leave everything checked and ensure the Show all box is un-checked.
  • Now click the Scan button.
Once the scan is complete, you may receive another notice about rootkit activity.
  • Click OK.
  • GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "GMER.txt
  • Save it where you can easily find it, such as your desktop.
Post the contents of GMER.txt in your next reply.

Offline A. User

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Hi, this is the log from GMER.

Offline essexboy

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Could you temporarily disable Privacyware and try again please

Offline A. User

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Log with disabled firewall (clicked "Firewall OFF-Allow traffic" button and set proccess monitor to off, also set firewall log to off and exited Privatefirewall from the tray icon, but i'm not sure that it was disabled now as i can't find a guide)  . I disabled Avast all shields, and Malwarebytes all protections, also Zemana Antilogger was off. I think all was set to off. Please tell me if something was switched on. ;)

Offline essexboy

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Could you now try the update please..  If it fails then download the latest package from here http://www.avast.com/download-update

Offline A. User

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Hi, all is fully updated, as you can see from the attached screenshots. :)

Offline essexboy

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OK if you can now confirm it is updating by itself without errors we may be done :)

Offline A. User

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Good work, very thank you for your help :)

Offline essexboy

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No problem, run OTL and press the cleanup button to remove the tools :)

Offline A. User

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Which tools? ???

Offline essexboy

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OTL and GMER :)

Offline A. User

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Hi again, the cleanup proccess doesn't deleted GMER. I just want to inform you. Nevermind, i will delete them manually. ;)

Offline essexboy

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OK thanks for that