Author Topic: Trying to install new license, forgot password  (Read 1839 times)

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André Lobo

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Trying to install new license, forgot password
« on: July 15, 2013, 05:10:04 AM »
Hello all,

I recently renewed my Pro account and downloaded the license, and when I try to install it - by double-clicking the file - it asks my password. The problem is that I forgot my password, I can't find how to reset it.

So, in short, how can I reset my password?


p.s. if there is a way to reset it, why not just put a link to it after you write the wrong password (like every other program that uses a password does)?

Offline Asyn

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Re: Trying to install new license, forgot password
« Reply #1 on: July 15, 2013, 06:49:50 AM »
If you forgot your PW, you've to reinstall.

1. Download avast! Pro Antivirus: http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0