Author Topic: damage wmv and pps files  (Read 4021 times)

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Flitsie

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damage wmv and pps files
« on: April 18, 2005, 08:03:34 PM »
Hello everbody,

I have a problem with avast 4.6, when i pick up my mail with outlook express on my server mail.zeelandnet.nl, the files with extension wmv and pps, when i have download it, and will read it, i get the message the files are demmage and the dowloaded files are missing, when i look in too my mail in, the mail is there, when i get the mail online with webmail and download it then i have no problems, also when i shut down avast, so i can say that the problem is by avast, but now is the question "HOW COMES"and how can i desolve that problem.

WITH REGARDS.
P. Riemeijer

Offline igor

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Re: damage wmv and pps files
« Reply #1 on: April 18, 2005, 08:21:33 PM »
What operating system do you use? What account do you use - POP3 or IMAP? Does the problem really affect only WMV and PPS files?
Can you save (an example of) the corrupted e-mail message as .eml and send it to us, together with the corresponding "correct" message?
Thanks.

Flitsie

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Re: damage wmv and pps files
« Reply #2 on: April 18, 2005, 08:42:33 PM »
Hello,

My OS is XP pro, the first failer is

C:\documents and settings\riemeijer\local settings\temporary internet files\content.IE5\4JZEJCLH/uitspraken.pps not read

then the second

Media player serie 9
can not play motor rijden because the file is dammaged
below is properties of the mail from zeelandnet.

Subject: Fw: motor rijden
Date: Fri, 15 Apr 2005 09:16:48 +0200
MIME-Version: 1.0
Content-Type: multipart/mixed;
   boundary="----=_NextPart_000_0029_01C5419B.DA5BC1F0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000
X-OriginalArrivalTime: 15 Apr 2005 07:16:54.0173 (UTC) FILETIME=[19F5DCD0:01C5418B]
X-ZeelandNet-Scan-Information: Zie http://www.zeelandnet.nl/spamfilter/ voor meer informatie
X-ZeelandNet-Scan-SpamCheck: geen spam, SpamAssassin (score=-91.47,
   vereist 6, BODY_8BITS 1.50, FORGED_OUTLOOK_TAGS 1.10,
   HTML_20_30 0.47, HTML_COMMENT_8BITS 0.82, HTML_FONT_BIG 0.10,
   HTML_MESSAGE 0.00, HTML_TAG_BALANCE_BODY 0.26,
   HTML_TAG_BALANCE_HTML 0.41, MIME_MISSING_BOUNDARY 0.80,
   UNWANTED_LANGUAGE_BODY 2.80, UPPERCASE_25_50 0.26,
   USER_IN_WHITELIST -100.00)
X-ZeelandNet-Scan-From:
X-Antivirus: avast! (VPS 0515-3, 15-04-2005), Inbound message
X-Antivirus-Status: Clean

With regards
P. Riemeijer

Flitsie

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Re: damage wmv and pps files
« Reply #3 on: April 18, 2005, 09:16:48 PM »
My mail account is pop3 for incoming and smtp for outgoing

Offline igor

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Re: damage wmv and pps files
« Reply #4 on: April 19, 2005, 09:35:21 AM »
Can you please save the whole (corrupted) message to EML (using File / Save As... in Outlook Express) and upload the resulting file to ftp://ftp.asw.cz/incoming  ?
Thanks.

Flitsie

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Re: damage wmv and pps files
« Reply #5 on: April 19, 2005, 10:01:33 PM »
Hello Igor,

The files are uploaded but i have a second problem, also jpeg fiels are dammaged, when i do it with webonline then no prblems.

with regards.
P.Riemeijer

Offline igor

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Re: damage wmv and pps files
« Reply #6 on: April 20, 2005, 04:11:46 PM »
Thanks for the files.
You wrote that when you check the files on-line, they are OK. Do you think you could also give us the "correct version" of the files you have uploaded? That way, we could compare the corrupted and correct files and find the difference.

(I am not sure - can you check the file online first, save it to your disk, then download it to your e-mail client (so that it gets corrupted) and save the damaged file as well?)

Thanks.

Offline igor

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Re: damage wmv and pps files
« Reply #7 on: April 25, 2005, 06:45:16 PM »
Some more questions: if you turn off the Internet Mail provider from avast! Resident protection and then download the e-mail with the attachment, is it correct? (can you send us such an e-mail in .EML?)

Does the problem occur with all e-mails with mentioned attachments, or just some?