Siren is not working

[registerme]

I installed avast! anti-theft app on my galaxy phone and setup an account, restarted the phone. Then I went on to web and login, located my phone ok. But when I clicked on the siren "send" button, it did not give me any response. I had to click the "cancel" button just next to it so that the dialog box goes away. Tried to send siren command this way multiple times with no success.

The phone is not rooted, and the phone only has wifi connection (not in cellphone network). Please let me know what's going on.

Btw, I remember seeing that after the phone restarts, the avast! app will hide itself. But I still see it there with the icon on top, in the manageable applications, and in the app list.

[reinhardholzner]

the icon doesnt come from avast anti-theft but from mobile security!
do you get any error message in your browser log (do you use chrome)?

[svehlak]

For me is working fine.

[registerme]

the icon doesnt come from avast anti-theft but from mobile security!
do you get any error message in your browser log (do you use chrome)?

I did not get any error messages. I used chrome and firefox, neither of them worked. Just for the Siren function, when I click "Send", it would not do anything. I could do "launch", "locate". I tried to locate the chrome log by launching chrome with this command:

chrome.exe --enable-logging --v=1

And I went under %LOCALAPPDATA%\Google\Chrome\User Data\Default, I don't see anything like a log there.

My phone is an unlocked international phone, the country code is 310, I don't know if this has anything to do with it.

For the mobile security icon, is there a way to disable it?

Thanks in advance.

[Qwerty88]

I am having the exact same issue. All the other commands worked fine but for some reason nothing happens when I hit the "Send" button on the Siren command. Did you find an answer to this problem?

[reinhardholzner]

still in works!

[registerme]

still in works!

Still not work, if you need me to provide anything, let me know.

[reinhardholzner]

web team is working on it its a browser issue.

[reinhardholzner]

it is fixed and will be deployed on next web update run.

[Qwerty88]

Thanks for the fix.

[registerme]

Yes it's fixed. This goes back to the other question: is there a way to hide the mobile security icon?

[reinhardholzner]

no its only supported for anti-theft.

[registerme]

no its only supported for anti-theft.

Can I just install anti-theft and not mobile security, so that the icon will not be there?

[Asyn]

Can I just install anti-theft and not mobile security, so that the icon will not be there?

Sure. Install AMS/AAT and uninstall AMS afterwards.