Author Topic: False positive on our Steam game update  (Read 2001 times)

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False positive on our Steam game update
« on: April 19, 2015, 04:17:57 PM »
We've pushed an update to our Steam game today, and due to the Steam DRM some users are getting a false positive on Avast:

http://steamcommunity.com/app/227780/discussions/1/618459405719341375/

This seems to be somewhat common for Steam games due to the DRM. One of our developers also gets a warning from Avast on the DRM'd executable, but the non-DRM'd executable doesn't show such warning.

I've reported our specific executable to the Avast contact form as a false positive, and I'm not sure what else I can do to solve this.

Thanks for any help.

Offline Pondus

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Re: False positive on our Steam game update
« Reply #1 on: April 19, 2015, 04:23:00 PM »
Quote
I've reported our specific executable to the Avast contact form as a false positive, and I'm not sure what else I can do to solve this.
then it is wait and see   ;)

have you checked file at www.virustotal.com   if scanned before click rescan for a fresh result
you may post link to scan result here


Next time, post FP issues in viruses and worms forum section

« Last Edit: April 19, 2015, 04:25:37 PM by Pondus »

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Re: False positive on our Steam game update
« Reply #2 on: April 19, 2015, 04:26:35 PM »
Cool, I'll wait out for a response.

Funny enough, Avast on Virustotal does not trigger anything, but some other AV's that I've never heard about get triggered on the DRM'd exe: https://www.virustotal.com/en/file/05a0f5f6c6bac456a789503574494152a4bb6ed440f6c40f5d6972e207e3e05c/analysis/1429449533/

The non-DRM'd exe is completely clean, however: https://www.virustotal.com/en/file/3a32f065112e7374d2a6e4438ae45b3f7184f13aeb03946ca446689231b2375c/analysis/1429449437/


And sorry, wasn't sure where to post this. Move it if you wish :)

Offline Sirmer

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Re: False positive on our Steam game update
« Reply #3 on: April 19, 2015, 08:18:51 PM »
Hello,

this application was added in our cleanset immediately after the email.

Regards,

Jan

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Re: False positive on our Steam game update
« Reply #4 on: April 20, 2015, 01:57:58 AM »
Thank you for the quick help!