slow computer...possible virus infection?

[omegaluke]

my computer is running VERY slow, and locking up constantly.  I
did a bootscan and found the following:
 
Win32:installer-M [Adw]  (c:\documents and settings\compaq_owner\local settings\application data\updater26766) and

win32:PUP-gen [pup] (this was found in my hp\bin folder...and after reading online, discovered that if its in the bin folder, its a false positive and should be left alone).

Can someone look through my logs and let me know whats up?

[Pondus]

win32:PUP-gen [pup]

PUP = not a virus / Possible Unwanted Program....a program that can be good or bad if abused, so you need to know what it is before you take any action

removers are notified. i Guess all are in bed now so check back tomorrow

[omegaluke]

Yeah I figured that, Just included it on the list because it showed up with the other on the bootscan.  Thanks Pondus

[!Donovan]

The amount of ram available also has to do with how fast the computer will run.

You can monitor your computer's usage and see which programs are taking up the most ram with Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653

~!Donovan

[magna86]

@omegaluke

I reviewed the logs and OTL shows signs of crapware as well as the posible presence of malware ...etc. There is a possibility that you have active malware that hides from the our primary tool as OTL does looks suspicious.



First ...



Re-run OTL.exe.

• Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.
  
  

Code: [Select]


:Commands
[CREATERESTOREPOINT]

:processes
killallprocesses

:OTL
IE - HKU\S-1-5-21-2628011366-3451951904-1772102454-1009\..\SearchScopes\{B930BB79-8B60-4936-BD43-3F098FE4F2AA}: "URL" = http://search.peoplepc.com/search?area=earthlink-peoplepc-wssynd&channel=eas&q={searchTerms}
FF - prefs.js..browser.startup.homepage: "https://startpage.com/"
FF - prefs.js..keyword.URL: "https://startpage.com/do/search?language=english&cat=web&query="
CHR - default_search_provider:  ()
CHR - default_search_provider: search_url =
CHR - default_search_provider: suggest_url =
CHR - homepage: http://www.mypeoplepc.com/
CHR - Extension: No name found = C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\icmlaeflemplmjndnaapfdbbnpncnbda\7.0.1426_0\
CHR - Extension: No name found = C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\onomgjhiigbnmhkghhpgdojopdlhddbe\2_0\
O4 - Startup: C:\Documents and Settings\Compaq_Owner\Start Menu\Programs\Startup\PowerReg Scheduler.exe ()
O33 - MountPoints2\{1fa0fb66-d76e-11e1-a007-8d9e58ecab1d}\Shell - "" = AutoRun
O33 - MountPoints2\{1fa0fb66-d76e-11e1-a007-8d9e58ecab1d}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{1fa0fb66-d76e-11e1-a007-8d9e58ecab1d}\Shell\AutoRun\command - "" = K:\VZAccess_Manager.exe /z detect
@Alternate Data Stream - 96 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C07A6A6B
@Alternate Data Stream - 143 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D0467BDF
@Alternate Data Stream - 133 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:53384F1D
@Alternate Data Stream - 114 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:1DD8718C
@Alternate Data Stream - 112 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:774C075A
@Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:ABFEED8E

:Files
C:\Documents and Settings\Compaq_Owner\Application Data\Mozilla\Firefox\Profiles\tkgohcc9.default\searchplugins\dogpile.xml
C:\Documents and Settings\Compaq_Owner\Application Data\Mozilla\Firefox\Profiles\tkgohcc9.default\searchplugins\ixquick-https.xml
C:\Documents and Settings\Compaq_Owner\Application Data\Mozilla\Firefox\Profiles\tkgohcc9.default\searchplugins\startpage-https.xml
C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\icmlaeflemplmjndnaapfdbbnpncnbda
C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\onomgjhiigbnmhkghhpgdojopdlhddbe
C:\Documents and Settings\Compaq_Owner\Start Menu\Programs\Startup\PowerReg Scheduler.exe
ipconfig /flushdns /c
autorun.inf /alldrives
autorun.exe /alldrives
AUTOEXEC.BAT /alldrives

:Commands
[emptytemp]



• Then click the Run Fix button at the top.
  
• Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.

If the log doesn't appear, it can be found here:

c:\_OTL\MovedFiles\mmddyyyy_hhmmss.log


---   ---   ---   ---   ---   ---   ---   ---   


Then the big guy...




> Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

> Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this or this Instruction.

How to disable avast:

• Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
  
• In the window that opens on the top right corner, click Settings.
  
• In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.
  
  
• Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
  
• In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.

Note: Do not forget to turn on this option after the cleaning.



> Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.


> When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
  Attach log reports ( ComboFix.txt) back to topic.

[omegaluke]

heres the new otl and combo fix logs you asked for. 

[magna86]

Your USB flash devices are probably infected too as it shows in logs ...


FIRST...

Download MCShield from one of the following links:

MyCity -  Official download link
Softpedija - Mirror download link

• Double click MCShield-Setup to install the application.
  
• Wait a few seconds to MCShield finish initial scan.

Recommendation to under General and Scanner tab you click on Defaults button to choose recommended options.

• Connect your USB storage devices to the computer one at a time. Scanning will be done automatically.

When all scanning is done, you need to attach a logreport that has made MCShield.

Start -> All Programs -> MCShield -> Logs

Attach here -> AllScans.txt

Explanation: USB storage devices are all the USB devices that get their own partition letter at connecting to the PC,
e.g. flash drives (thumb/pen drives, USB sticks), external HDDs, MP3/MP4 players, digital cameras,
memory cards (SD cards, Sony Memory Stick, MultiMedia Cards etc.), some mobile phones, some GPS navigation devices etc.



THEN ...




Open notepad and copy/paste the text present inside the code box below:

Code: [Select]


ClearJavaCache::



Save this as CFScript.txt



Close all browser windows and refering to the picture above.

Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:\ComboFix.txt )

[omegaluke]

here are the logs you requested

[omegaluke]

scanned all my usb devices that I use except 2. my digital camera (but i scanned the sd memory card in my card reader, and my ipod touch that mcshield didnt even attempt to scan.)

[magna86]

That's Ok. We are done here. 





It is necessary to uninstall ComboFix :

• Click Start (or ) then Run.
  
  
  On Windows7 or Vista you may use Start Search field if Run is not available.
  
  
• In the line of text type in (Copy) the following:

Code: [Select]

ComboFix /Uninstall

Note that there is a space between " ComboFix " and " /Uninstall " .

• then click OK (or press Enter ).

Wait for the uninstall process is complete.



> Re-run OTL and click on CleanUp! button.

You will be asked to reboot the machine to finish the cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTL. Feel free to manually delete any tools it leaves behind.





I recommended to you to keep MCShield.
It will prevent infection by computer via USB flash drive, mobile phone or any other memory card.
And not only will prevent infection, but will immediately clean Memory card or external HDD

[omegaluke]

Thanks.  It's still running a bit slow, but nowhere near as bad.

[magna86]

Thanks.  It's still running a bit slow, but nowhere near as bad.

Problem isn't malware related. Slowness may be caused by hardware too.

[omegaluke]

Yeah I just meant it always was a lil slow (memory....I think)

But not dead slow thanks