Resident Protection - how to stay on?

[Lisandro]

Let's come back a little:

I use ... Zoltctl

What is it?

Was using Antivir until there was problems doing the update, needed to reinstall each time instead.

Strange, another similar problem... Do you remember more info about it?
Did you have, in the past, any other antivirus installed in your system?

It was deleted before having any problem here.

Do you mean uninstalled or just deleted?

I deleted avast yesterday, downloaded again, re-booted, still have the problem.

Again, uninstalled I suppose...

[safenut]

zolt prevents me from downloading, for instance, an ".exe"
I need to turn it off when I do that from a know source.

Yes, in all cases, if I said "delete" I meant "uninstall".
I had no other antivirus program installed.
The program Antivir ran for over a year with updates, and I find many references to others having to reinstall instead.

[igor]

So, what is the status right now? What is the exact error message you get when you start the avast! Antivirus service (if you still get that error, of course)

[safenut]

Starting Avast! antivirus service: Message is "Error 1068 the dependency service or group failed to start"
If I left-click the "a" which has the red circle-slash, message is:
"avast! the AAVM subsystem detected a RPC error"
(I checked RPC and it is runnikng).

[safenut]

Additional information:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\bill>sc query "avast! Antivirus"

SERVICE_NAME: avast! Antivirus
        TYPE               : 110  WIN32_OWN_PROCESS (interactive)
        STATE              : 1  STOPPED
                                (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 1068       (0x42c)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

C:\Documents and Settings\bill>sc query "avast! Standard Shield Support"
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Documents and Settings\bill>

[safenut]

I had thought that the zolt program was off during the avast! install.
Discovered that by initiating the avast! install from within the zolt program, the zolt checks were bypassed and the avast! install was ok.
Thanks again for your replies.