Author Topic: Definitions update feezes on 'Initializing, please wait.'  (Read 19024 times)

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Offline NinjaMonkey

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Definitions update feezes on 'Initializing, please wait.'
« on: August 05, 2013, 12:46:44 PM »
Hi all,

I know this question's been around a few times but I couldn't find any solution in the other threads.

I recently reinstalled Avast to fix the aswrvrt.sys error that seems to have been giving a lot of people system boot issues lately, and now when I try run a definiton update it freezes on 'Initializing, please wait.'

I've tried unistalling Avast with unistall utility in safe mode and then reinstalling it, 3 times, and it hasn't made any difference. I uninstalled version 8 and 7, but couldn't run it for 6 as the program files folder had dissapeared by then (I don't think I ever had version 6 anyway).

Avast is behaving pretty unstably in general, very slow and crashing a bit.

Oh and I had to change the adminstrator access to the C:/windows/installers/ folder to get rid of an error that I was getting when updating Adobe reader. I don't know how or why my administrator rights have changed. Also, avast puts an icon on the desktop upon install but it has no thumbnail, and I have to change the administrator access in Public Desktop in order to delete it.

It may still be something to do with the aswrvrt.sys error mentioned here http://forum.avast.com/index.php?topic=120531.0  though my computer is starting perfectly every time now.

Any advice is very welcome,

NinjaMonkey

Offline essexboy

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #1 on: August 05, 2013, 12:58:33 PM »
Could you download and run the latest definition updates from here http://www.avast.com/download-update

Once installed let me know if that cures the problem

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #2 on: August 05, 2013, 03:06:47 PM »
Nope. Still nothing.


Thank you for the speedy response! :)

Offline DJBone

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #3 on: August 05, 2013, 03:28:03 PM »
- Which OS? (32/64 Bit - which SP)
- Which avast-version? (Free, Pro, Internet Security, Premier)
- Which program version (8.0.1489 is the latest)?
- Other security related software installed?

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #4 on: August 05, 2013, 03:44:20 PM »
Windows 7, 64 Bit
Avast Free version 8.0.1489

Also have Spybot Search and Destroy installed and using the Windows Firewall.

Offline DJBone

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #5 on: August 05, 2013, 03:49:01 PM »
Could you please uninstall Spybot because it can cause conflicts, especially the Tea Timer.

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #6 on: August 05, 2013, 03:53:46 PM »
Hmmm. I've never had problems using them in conjunction before.

If I create a system restore point now will I be able to system restore to get Spybot S&D back again? I don't want to stop using it.

Offline essexboy

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #7 on: August 05, 2013, 07:47:30 PM »
It will be easy enough to re-install later ..

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #8 on: August 05, 2013, 10:59:19 PM »
Nope, update still freezes after uninstalling Spybot S&D.

None of the shortcuts placed on my desktop from a new program installation show their icons either. Just a white page instead of the logo. Must be an obscure side affect of the problem.

Any other ideas?

Offline essexboy

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #9 on: August 05, 2013, 11:34:49 PM »
The next option would be a repair
Go to control panel > programs and features
Click Avast and on the left select repair
A reboot will be required

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #10 on: August 06, 2013, 09:17:40 AM »
Will try that after work.

I keep getting access denied errors. Do you think an Avast repair could fix that? Just got one when opening up MediaMonkey.

Seems like a deeper problem to me. I will run some more virus scans while I'm away.

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #11 on: August 06, 2013, 07:16:52 PM »
Error when I run repair...

06.08.201318:15:38ArePartsInstallable: 0
06.08.201318:15:38Error processing packages. 0x20000011


Also the buttons on the 'Scan now' menu in Avast don't have any text on them anymore.
« Last Edit: August 06, 2013, 07:43:32 PM by NinjaMonkey »

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #12 on: August 06, 2013, 07:49:46 PM »
I'm getting an error every time I try to put anything in a folder now it seems. Things I download off Firefox now need me to change the permission settings. Definitely seems like a virus problem.... I guess it's attacking Avast.

I ran an online Trend Micro scan. I guess I should run another. Any recommendations?

Maybe I should system restore? Since all my settings seem to have been changed.

Offline essexboy

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #13 on: August 06, 2013, 07:50:43 PM »
Run Sfc /scannow from an elevated command prompt

Go Start > All Programs > Accessories
Right click command prompt and select "Run as Administrator"
In the balck box type the following command and press enter :

sfc /scannow

Reboot on completion and try again

Offline NinjaMonkey

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Re: Definitions update feezes on 'Initializing, please wait.'
« Reply #14 on: August 06, 2013, 08:42:19 PM »
The System scan found corrupt files but could not repair all of them.

The Avast repait still had an error processing packages.


Thanks for all this help by the assistance, I'm sorry it's not a simpler problem.

Do you think it's a virus?