Author Topic: Avast start up problem  (Read 23182 times)

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Offline Tommycat

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Avast start up problem
« on: September 27, 2003, 05:24:13 PM »
Sometimes when i start my computer, on-acces doesn't start up correct.
There is then a red symbol in the icon.
Most of the times it starts up fine.

My computer is:
pentium pro 200
96 mb ram
windows 98
Avast! version=4.1.268

Can anyone help me?

Ps: sorry for bad english but i'm from the netherlands. :-[

Offline Vlk

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Re:Avast start up problem
« Reply #1 on: September 27, 2003, 05:31:43 PM »
What happens when you double click the tray icon (when it's crossed out, of course)? Does a windows appear? And what happens when you click "Details...>>" in this window?
If at first you don't succeed, then skydiving's not for you.

Offline Tommycat

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Re:Avast start up problem
« Reply #2 on: September 27, 2003, 05:42:55 PM »
When i doubble click i see the normal on-access window but then whitout the pictures of the providers (this is in details mode). When i click start nothing happends.

Offline Vlk

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Re:Avast start up problem
« Reply #3 on: September 27, 2003, 05:57:32 PM »
So there are no providers? Not even one? :o

Check the logs - start the avast! log viewer (accessible by right-clicking the avast tray icon) and see if there's something suspicious - especially in the Error and Warning categories..

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Tommycat

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Re:Avast start up problem
« Reply #4 on: September 27, 2003, 06:16:04 PM »
There is nothing to see in the log.

This is what i see:
http://home.planet.nl/~verme047/fout.jpg

Offline Vlk

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Re:Avast start up problem
« Reply #5 on: September 27, 2003, 11:50:05 PM »
Hmm, this seems to be a tough problem. I'll try to think off something... Maybe I'll send you a debug version with extended logging features so that we can see why the providers are not being loaded... :-\

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Tommycat

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Re:Avast start up problem
« Reply #6 on: September 28, 2003, 01:34:46 AM »
Ok thx for your quick response.
I hope  there will be a solution.

Greets Rob

Offline Vlk

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Re:Avast start up problem
« Reply #7 on: September 28, 2003, 09:42:42 AM »
OK, please try replacing the file ashServ.exe with this one

http://cat.asw.cz/~vlk/ashServ.exe

(first back up the original version, to be sure). The new version should work the same, except that it will create the file c:\_aswServ.log on startup. I'd need you to send me the contents of this file (after starting the new version).

Thanks,
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Tommycat

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Re:Avast start up problem
« Reply #8 on: September 28, 2003, 09:35:59 PM »
I've replaced the file.
Untill now i had no problem whit Avast on-Access.
When the problem happends i will send you the log file.

Thx Rob

Offline Vlk

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Re:Avast start up problem
« Reply #9 on: September 28, 2003, 09:54:27 PM »
Hehe that's typical - as soon as I start to dig further, the problem "disappears". Just like that.

Sometimes I really have the impressions that bugs are scared of me. ;D

Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Tommycat

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Re:Avast start up problem
« Reply #10 on: September 28, 2003, 09:56:06 PM »
Lol  ;D
Well i hope so!!  ;D

Offline Tommycat

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Re:Avast start up problem
« Reply #11 on: September 29, 2003, 04:39:15 PM »
Still no problem  :o
Could it be that my ashserve.exe was corrupted?

Offline Tommycat

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Re:Avast start up problem
« Reply #12 on: October 01, 2003, 11:20:01 AM »
Hi i got an update from avast so i must restart my computer.
The next day on-access didn't start up correct again  :'(
I had removed the log file because then i get a clean log but now when i restart there isn't a log file.
I think that is because the update?

What can i do  ???
Must i replace the ashserve again with the ashserve that you send?

Thx Rob

Offline Vlk

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Re:Avast start up problem
« Reply #13 on: October 01, 2003, 06:28:13 PM »
Yeah, that's quite likely, man, it's got to be the VPS update. That is, the VPS update verified all avast files and found version mismatch in ashServ.exe (that's because you replaced it with the "hand-crafted" version I sent you). So it replaced it with the "right" version.

Please replace it again - and you should be all set.

A new program update will be released early next week. This new version of ashServ.exe (that appearently works even on your machine) will be included in the update.

Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Tommycat

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Re:Avast start up problem
« Reply #14 on: October 02, 2003, 12:14:00 AM »
Ok i will do that.
Thank you very much!

I replaced the file and then started ashserve ande on-access didn't work correct.
Here is the text of the log:
aswServ 000353913 ms: Starting
aswServ 000353964 ms: In INIT XXX
aswServ 000355896 ms: AavmStart ERROR 80046302
aswServ 000355898 ms: AavmStart OK
aswServ 000355899 ms: Running def res task
aswServ 000356293 ms: Task started
aswServ 000356374 ms: Chest started
aswServ 000356376 ms: Scheduler started
aswServ 000356383 ms: WD started
aswServ 000356384 ms: Integrity thread started
aswServ 000356646 ms: Init complete

Maybe this is normal because i started ashserve by myself and not on startup.

Greets Rob
« Last Edit: October 02, 2003, 12:19:12 AM by Tommycat »