All I can offer is a different programme to try and access the computer
to the desktop
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly
Download the following files to the desktop .. Right click the links and select save as...then select desktop Rufus OTLPE_standard
Right click OTLPE on your desktop and select ..Open as archive
Select OTLPE standard
Click Extract, ensure that desktop is selected
Insert the USB stick Then run Rufus
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
Once the USB has burnt then
- Download Farbar Recovery Scan Tool and save it to the flash drive.
Note : If you do not know how to set your computer to boot from USB follow the steps here
- Reboot your system using the boot USB you just created.
- As the Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
- Your system should now display a Reatogo desktop.
- Locate the flash drive and run FSRT
- The tool will start to run.
- When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.