Author Topic: Shields will not on.  (Read 7346 times)

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slumdog

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Shields will not on.
« on: August 09, 2013, 05:29:41 PM »
I have recently been recommended Avast, so have installed. I have been able to run a full boot scan but i am unable to turn on any of the shields, the error message reads "Unable to start the ! Shield unreachable.
This is in Windows Vista if that makes any difference.
Thanks.

Offline Pondus

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Re: Shields will not on.
« Reply #1 on: August 09, 2013, 05:53:43 PM »
Did you uninstall previous used AV before installing avast?
Did you run the vendors removal tool to clear all leftover files?

tools found at   http://singularlabs.com/uninstallers/security-software/


if yes, try avast repair
controlpanel > ad/remove programs > avast > uninstall > repair option....wait a minute and reboot


« Last Edit: August 09, 2013, 06:04:32 PM by Pondus »

slumdog

  • Guest
Re: Shields will not on.
« Reply #2 on: August 09, 2013, 06:03:45 PM »
All i had before was MSE which I deleted.
I dont know what "vendors removal topp" is. Sorry.

Offline Pondus

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Re: Shields will not on.
« Reply #3 on: August 09, 2013, 06:05:25 PM »
sorry for typo, small screen on cellphone .... edit above


slumdog

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Re: Shields will not on.
« Reply #4 on: August 09, 2013, 07:15:23 PM »
Nope, still wont do anything.

Offline Pondus

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Re: Shields will not on.
« Reply #5 on: August 09, 2013, 07:18:24 PM »
Nope, still wont do anything.
OK attach a OTL diagnostic log

scroll Down to OTL here   http://forum.avast.com/index.php?topic=53253.0    follow instructions and attach the log (not copy and paste) 


slumdog

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Re: Shields will not on.
« Reply #6 on: August 09, 2013, 08:27:25 PM »
I think this is correct?
« Last Edit: August 13, 2013, 01:02:38 AM by slumdog »

Offline essexboy

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Re: Shields will not on.
« Reply #7 on: August 09, 2013, 09:12:12 PM »
Not a great deal there does it give any additional error reports ?

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:Commands
[CREATERESTOREPOINT]

:OTL
FF - prefs.js..browser.search.defaultenginename: "Search the web (Babylon)"
FF - prefs.js..browser.search.defaulturl: "http://search.babylon.com/web/{searchTerms}?babsrc=browsersearch&AF=18827"
FF - prefs.js..browser.search.order.1: ""
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24
[2010/09/28 22:39:14 | 000,002,333 | ---- | M] () -- C:\Users\garysmithafc\AppData\Roaming\Mozilla\Firefox\Profiles\w8lqr85o.default\searchplugins\askcom.xml
[2011/05/08 12:14:24 | 000,002,226 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\babylon.xml
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (Reg Error: Value error.) - {EAEE5C74-6D0D-4aca-9232-0DA4A7B866BA} - C:\Program Files\PicLensIE\cooliris.dll (Cooliris Inc.)

:Commands
[resethosts]
[emptytemp]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

slumdog

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Re: Shields will not on.
« Reply #8 on: August 09, 2013, 10:04:16 PM »
Hope this is correct.........?
« Last Edit: August 13, 2013, 01:02:55 AM by slumdog »

Offline essexboy

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Re: Shields will not on.
« Reply #9 on: August 09, 2013, 11:33:47 PM »
If Avast is still not turning on

Lets reinstall Avast

Download Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run aswClear
  • It will offer to reboot to safe mode .. Accept that

  • Once it has rebooted to safe mode
  • In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  • Press Uninstall
  • Once complete reboot your system to Normal Mode
  • Reinstall Avast
----------

slumdog

  • Guest
Re: Shields will not on.
« Reply #10 on: August 10, 2013, 01:07:05 AM »
All running now! Thanks for your help essexboy and Pondus.

slumdog

  • Guest
Re: Shields will not on.
« Reply #11 on: August 10, 2013, 01:33:58 AM »
One last thing, avast does keep freezing when I click on anything and says (not responding) at the top, while my internet access is working fine at the same time. 

slumdog

  • Guest
Re: Shields will not on.
« Reply #12 on: August 10, 2013, 11:26:26 AM »
Ok......as I mentioned before, the only scan I have managed to successfully run is the boot up scan. I have tried custom scan to no avail and as for the normal scan, it doesn't even allow me to click on any of the options. It continues to say "not responding" every time i click on anything.
Is this really worth the hassle after the problems i had just to get the shields up and running?

Offline essexboy

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Re: Shields will not on.
« Reply #13 on: August 10, 2013, 12:38:37 PM »
OK lets try one more programme as I see a file that is running with global access and is associated with WMI

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

slumdog

  • Guest
Re: Shields will not on.
« Reply #14 on: August 10, 2013, 10:25:42 PM »
Think this is what you asked for.........
« Last Edit: August 13, 2013, 01:03:37 AM by slumdog »