Hidden rootkit SVC:swcustcfg

[loray109]

Can someone please tell me how to add this rootkit to my exclusion list - plse bear with me as I don't know too much about computers.  I have read past forums (Jeffce and Tracy) and I'm comfortable this is a false positive.  I have stoped it coming up at startup by clicking ignore, but can't do this in Quick or Full Scan - it doesn't come up in Bootscan.  Please help and I will need step by step instructions - Sorry!
Thank you

[Pondus]

have you tested the file at www.virustotal.com   if tested before, click new scan
post link to scan result here



You can report a possible FP here: http://www.avast.com/contact-form.php
you may add a link to this topic in case they reply


you can also use mail

send to virus@avast.com in a password protected zip file
mail subject:  false positive
zip password:  infected

or you can send files from avast chest
how to use the chest.   http://www.avast.com/faq.php?article=AVKB21