Author Topic: False advertising on Avast! Internet Security renewal  (Read 2017 times)

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AvastNZ

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False advertising on Avast! Internet Security renewal
« on: August 14, 2013, 12:08:03 PM »
My Avast! interface kept bugging me to renew my  Internet Security (paid) program. It said that if I renewed early that I wouldn't lose any days. They lied. I was cheated out of two days by renewing two days early. I wrote to the contact address and said that if I didn't get a new licence that I would demand a full refund. Very politely of course.  :P Still waiting for a reply... Anybody else have any experience with this? I couldn't find anything on the fora.

Offline essexboy

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Re: False advertising on Avast! Internet Security renewal
« Reply #1 on: August 14, 2013, 12:32:28 PM »
Did  you add the licence file that you were e-mailed, as it has always added the extra days for me

Offline DavidR

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Re: False advertising on Avast! Internet Security renewal
« Reply #2 on: August 14, 2013, 01:47:48 PM »
Not sure where you contacted, but you can also use the https://support.avast.com/ system to submit a ticket. Or check the F.A.Qs if there is anything related, but you should get the days back.
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sayaka

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Re: False advertising on Avast! Internet Security renewal
« Reply #3 on: August 14, 2013, 02:10:13 PM »
If you didn't receive reply, please send me a message with the email address you registered to your renewed license.

This discrepancy was probably caused by registering another email address than the original one.