Oh I wish I could show you my screen - it would make it so much easier.
Anyway, I'll try.
I clicked on the avast icon in my tray, it opens a dialogue box saying 'avast! BackUp - Status, this tells me when the last back up was carried out and when the next one will be.
At the bottom of this box there are two buttons, one says 'Restore Files' the other 'Settings'
I click on Restore Files and it opens a 'dashboard' which shows my system files and has tabs along the top, as follows:
Welcome | Backup Sets | File System | Options | History | Restore
I've chosen the date and file I want restoring - but it just sits there saying 'Connecting to backup service...'
We've been stuck like this for a couple hours now
Hope that makes sense