Author Topic: Back-up stuck  (Read 2141 times)

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Offline SuzieW

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Back-up stuck
« on: August 14, 2013, 07:23:45 PM »
I desperately need to restore an Outlook file from yesterday.

It won't restore, I've tried restoring from within the 'dash board' and it has just been stuck on 'connecting to backup service' for over an hour. I'd previously rebooted because it was stuck - no change, still stuck :(

Can anyone help?

I've just recently paid for this service and this is the first time I've had to use it and ... well ...  :'(

Offline Pondus

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Re: Back-up stuck
« Reply #1 on: August 14, 2013, 07:28:58 PM »
restore from where?
what dash board?


Offline SuzieW

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Re: Back-up stuck
« Reply #2 on: August 14, 2013, 07:35:59 PM »
Oh I wish I could show you my screen - it would make it so much easier.

Anyway, I'll try. 

I clicked on the avast icon in my tray, it opens a dialogue box saying 'avast! BackUp - Status, this tells me when the last back up was carried out and when the next one will be.
At the bottom of this box there are two buttons, one says 'Restore Files' the other 'Settings'
I click on Restore Files and it opens a 'dashboard' which shows my system files and has tabs along the top, as follows:
Welcome | Backup Sets | File System | Options | History | Restore

I've chosen the date and file I want restoring - but it just sits there saying 'Connecting to backup service...'

We've been stuck like this for a couple hours now :(

Hope that makes sense

Offline Pondus

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Re: Back-up stuck
« Reply #3 on: August 14, 2013, 08:00:55 PM »
Quote
Oh I wish I could show you my screen - it would make it so much easier.
you can.....just attach a screenshot. 

anyway, have not used the backup so i wont be much help.... maybe somone else here have?


Offline SuzieW

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Re: Back-up stuck
« Reply #4 on: August 14, 2013, 08:06:48 PM »
Thanks for trying Pondus.

I can't even get to speak with anyone at avast!  Why oh why do these companies take your money then disappear when you need to get hold of them!
*ranting

 >:(

Offline Secondmineboy

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Re: Back-up stuck
« Reply #5 on: August 14, 2013, 08:32:31 PM »
SuzieW you can contact Avast over this Page and explain the problem

http://www.avast.com/contact-form.php
Windows 10 1909, 4 GB DDR3 RAM, 500 GB 5400 RPM HDD, 1366 by 768 LCD Screen, Intel Core i3 5010U Dual Core, Intel HD Graphics 5500
HUAWEI P30 Pro. Android 10

Offline SuzieW

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Re: Back-up stuck
« Reply #6 on: August 14, 2013, 08:54:44 PM »
Thank you Steven, really appreciate it

Offline SuzieW

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Re: Back-up stuck
« Reply #7 on: August 15, 2013, 01:12:14 PM »
I've just heard back from avast with this:

To see if the problem is related to avast I advise to turn it off for 10 minutes.
You can right-click on the orange a-ball icon in system tray and from the menu select AVAST! SHIELDS CONTROL -> DISABLE... Later you can enable it the same way.


I'm posting this reply in case anyone else gets stuck like I did.

Thanks again

Offline Pondus

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Re: Back-up stuck
« Reply #8 on: August 15, 2013, 01:14:37 PM »
does that mean it solved the problem?