Author Topic: Computer not booting and aswrvrt.sys  (Read 2367 times)

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Bquiet

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Computer not booting and aswrvrt.sys
« on: August 08, 2013, 03:25:01 AM »
Hi there,
Today my computer started refusing to boot. It gets as far as past the "Starting Windows" screen (Win 7 home) and then, instead of a login screen the screen remains black (but powered on).
When I try safe mode, The last file to load is aswrvrt.sys, it hangs for a bit then proceeds to the login screen for 5 seconds and then restarts for no reason.

I read an older thread (http://forum.avast.com/index.php?topic=120531.0) about an issue with that and was hoping someone can help me troubleshoot this.

Thanks

Offline essexboy

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Re: Computer not booting and aswrvrt.sys
« Reply #1 on: August 08, 2013, 07:48:05 PM »
Could you create an FRST log please

Download the following three programmes to your desktop :
 
 
1.  Rufus 
 
For 64bit systems  
2.  Windows 7 64bit RC
3.  Farbar Recovery Scan Tool x64 
 
For 32bit systems
2.  Windows 7 RC
3.  Farbar Recovery Scan Tool  
 
 
Insert the USB stick Then run Rufus
 
Select the ISO file on the desktop via the ISO icon. 
 
Press Start Burn

Then copy FRST to the same USB   
 
   
 
 
 
Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB 
Note: If you are not sure how to do that follow the instructions Here
 
 
When you reboot you will  see this.
 Click repair my computer  
 
 
Select your operating system  
 
Select Command prompt 

 
At the command prompt type the following  :
 
notepad and press Enter
The notepad opens. Under File menu select Open
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst64.exe and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 

Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


lakemom246

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Re: Computer not booting and aswrvrt.sys
« Reply #2 on: August 17, 2013, 12:07:34 AM »
New member here, so I apologize for "hi-jacking" this thread. I had an identical issue to that of the original poster. I followed the instructions that were provided but when starting from USB after the starting windows screen I got a black screen and was unable follow the rest of the steps (command screen etc.) because I couldn't get that far. Advice to proceed?

Thanks in advance.

Offline essexboy

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Re: Computer not booting and aswrvrt.sys
« Reply #3 on: August 17, 2013, 11:19:09 AM »
What operating system do you have and what happened prior to the boot issue

lakemom246

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Re: Computer not booting and aswrvrt.sys
« Reply #4 on: August 17, 2013, 04:03:44 PM »
Operating system is Windows 7. Prior to boot issue my computer had been in sleep mode. I woke it to start work and it woke but was kind of sluggish. Web browser (firefox) froze when I was trying to read emails. Closed browser then my whole computer froze. Did a hard restart and boot issue started from there.

Offline essexboy

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Re: Computer not booting and aswrvrt.sys
« Reply #5 on: August 18, 2013, 05:21:26 PM »
How old is the computer, as that sounds like a drive or RAM problem

lakemom246

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Re: Computer not booting and aswrvrt.sys
« Reply #6 on: August 19, 2013, 03:13:15 AM »
It's about 2 1/2 years old.