Author Topic: Help with removing "You need to update your version of media player"  (Read 4486 times)

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Offline lowflyingbs

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I haven't been able to stop the "You need to update your version of media player" screen from showing up.  Malwarebytes and avast haven't stopped it.  Any help would be appreciated.  Thank you.

Online Steven Winderlich

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Re: Help with removing "You need to update your version of media player"
« Reply #1 on: August 18, 2013, 11:48:44 PM »
Just do what is shown in the topic "Logs in assist in cleaning malware" at the top of the viruses and worms section
and attach the logs here, dont copy and paste them.

Run in list ordered, after that malware removers will be notified. ;)
Windows 10 Technical Preview Build 10049 64 Bit, Avast Premier 2015 R2 SP2 Build 2218

Offline magna86

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Re: Help with removing "You need to update your version of media player"
« Reply #2 on: August 19, 2013, 12:00:39 AM »
I'm monitoring this ...   :)

Online Steven Winderlich

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Re: Help with removing "You need to update your version of media player"
« Reply #3 on: August 19, 2013, 12:04:59 AM »
Magna86 will guide you through the cleanup process, just do what he says
until he gives you a all clean. :D

So good luck....... 8)
Windows 10 Technical Preview Build 10049 64 Bit, Avast Premier 2015 R2 SP2 Build 2218

Offline DavidR

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Re: Help with removing "You need to update your version of media player"
« Reply #4 on: August 19, 2013, 12:13:41 AM »
I haven't been able to stop the "You need to update your version of media player" screen from showing up.  Malwarebytes and avast haven't stopped it.  Any help would be appreciated.  Thank you.

Can you post a screenshot of this warning/notification ?
Use the 'Attachments and other options' link in the Reply window to attach the screenshot to your post.
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2015 10.2.2218 R2-SP2/ Outpost Firewall Pro9.1/ Firefox 37.0.2, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.1.4/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline lowflyingbs

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Re: Help with removing "You need to update your version of media player"
« Reply #5 on: August 20, 2013, 01:39:05 AM »
Logs are attached from requested scans.  Thank you.

Offline magna86

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Re: Help with removing "You need to update your version of media player"
« Reply #6 on: August 20, 2013, 10:26:37 AM »
Re-run OTL.exe.

  • Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.

Code: [Select]
:COMMANDS
[CREATERESTOREPOINT]

:OTL
FF - prefs.js..extensions.enabledAddons: addon%40infobirdpro.com:3.0
FF - prefs.js..extensions.enabledAddons: addon%40bazaarfriend.com:2.0
FF:[b]64bit:[/b] - HKLM\Software\MozillaPlugins\@bestbuy.com/npBestBuyPcAppDetector,version=1.0: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll (Best Buy)
FF - HKLM\Software\MozillaPlugins\@WeatherBlink.com/Plugin: C:\Program Files (x86)\WeatherBlink\bar\1.bin\NPgcStub.dll (MindSpark)
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\gcffxtbr@WeatherBlink.com: C:\Program Files (x86)\WeatherBlink\bar\1.bin [2012/12/23 16:14:06 | 000,000,000 | ---D | M]
O3:[b]64bit:[/b] - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:[b]64bit:[/b] - HKLM..\Run: [test] c:\windows\test.bat File not found
O4 - HKLM..\Run: [WeatherBlink Search Scope Monitor] C:\Program Files (x86)\WeatherBlink\bar\1.bin\gcSrchMn.exe (MindSpark)
[1 C:\windows\SysWow64\*.tmp files -> C:\windows\SysWow64\*.tmp -> ]

:FILES
dir C:\Users\Barry\AppData\Roaming\SoftGrid Client /c
ipconfig /flushdns /c
C:\ProgramData\Best Buy pc app
C:\Program Files (x86)\WeatherBlink
C:\Users\Barry\AppData\Roaming\Mozilla\Extensions\home2@tomtom.com
C:\Users\Barry\AppData\Roaming\Mozilla\Firefox\Profiles\1u9nao9u.default\extensions\addon@bazaarfriend.com
C:\Users\Barry\AppData\Roaming\Mozilla\Firefox\Profiles\1u9nao9u.default\extensions\addon@infobirdpro.com

:COMMANDS
[resethosts]
[emptytemp]
  • Then click the Run Fix button at the top.
  • Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
If the log doesn't appear, it can be found here:

c:\_OTL\MovedFiles\mmddyyyy_hhmmss.log



THEN ...




  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.



Offline lowflyingbs

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Re: Help with removing "You need to update your version of media player"
« Reply #7 on: August 21, 2013, 11:19:58 AM »
OTL log attached. Thank you

Offline lowflyingbs

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Re: Help with removing "You need to update your version of media player"
« Reply #8 on: August 21, 2013, 11:41:23 AM »
JRT log attached.

Offline magna86

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Re: Help with removing "You need to update your version of media player"
« Reply #9 on: August 21, 2013, 09:39:34 PM »
How's your computer running now? Any pop-up?

Offline lowflyingbs

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Re: Help with removing "You need to update your version of media player"
« Reply #10 on: August 22, 2013, 01:49:49 AM »
I haven't had any pop ups in almost a week.  They would come at irregular times and sometimes days apart when I had them.  If everything looks good to you I'll assume the problem has been fixed.  Thank you for the help.

Offline magna86

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Re: Help with removing "You need to update your version of media player"
« Reply #11 on: August 22, 2013, 12:03:39 PM »
I haven't had any pop ups in almost a week.  They would come at irregular times and sometimes days apart when I had them.  If everything looks good to you I'll assume the problem has been fixed.  Thank you for the help.

NP. ;) If something pops out, please feel free to report here.  :)

I will remove used tools;



Please download DelFix by "Xplode" to your Desktop.

Run the tool and check the following boxes below;
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore

Now click on "Run" button. Wait for the programme completes his work.
All the tools we used should be gone.
Tool will create and open an log report (DelFix.txt)
Note: The report will also be stored on C:\DelFix.txt


> I don't need DelFix log report.


I recommended you to keep Malwarebytes and to use MCShield if you will.
You may download MCShield from one of the following links:

MyCity -  Official download link
Softpedija - Mirror download link

It will prevent infection by computer via USB flash drive, mobile phone or any other memory card.
And not only will prevent infection, but it will immediately clean flash drive, memory card or external HDD.


Be safe  ;)