Well it's gone to the doctors now, whilst it's there it is having an upgrade, an extra 512 ram, cd rewriter, Avast and Zone Alarm put on (they usually install Panda) retrieve her documents and reinstall XP with SP2....£95
The techie seemed to think with all the spyware that was on there (113 hits) when I removed it, it may have taken some of the windows files out......apart from any virus that were lurking in there........thanks a lot to everyone who tried to help........