Hi Suzsannah,
It is never a good idea to have two virus scanners on a comp, they come into conflict with each other (norton and AVG e.g. is a notorious example of this). An extra on line-scanner or scan tool like stinger.exe is a good idea. Scan the lot first, all in safe mode, push f8 on start up, you know or else XP restores the filth back automatically, find the 1.9 version of HijackThis, download the zip, read the instruction on the net, make an empty file in the Program Files, name it HijackThis, unzip HijackThis there (after you scanned the zipfile of course), and run it from a shortcut you placed on the desktop. Interesting to see what you have there. Download Startup.List and run the program from the desktop, interesting to know what is in this. Sometimes HijackThis cannot clean out some malware, you have to find the uninstaller from a trustworthy site (but there are lot of rogue sites that give you additional malware, so watch out, you do it at your own risk or your friend's if she lets you do this. Place your Hijackfile on the gladiator.forum site, register there, and ask the Admin or a qualified helper to help you out with your HJT logs. If it is malware or spyware, they are qualified to do this, and make a good job of this. I am only learning to do this, but not qualified as yet, only a member, but I am learning to do this.
Only those that never gave up won,
Greetz,
POLONUS