Author Topic: Infected PC  (Read 15384 times)

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Offline essexboy

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Re: Infected PC
« Reply #45 on: August 27, 2013, 07:25:27 PM »
Could you read post 34 here http://forum.avast.com/index.php?topic=3935.30 by Doctor0 and see if any of that applies to you

r.clark

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Re: Infected PC
« Reply #46 on: August 27, 2013, 08:24:20 PM »
I didn't find any of those folders in Program Files. I couldn't find a folder called SystemDrive (I used Run to look); I'm still searching for it, though all I'm finding is stuff about the environment variable.
« Last Edit: August 27, 2013, 08:33:35 PM by r.clark »

Offline essexboy

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Re: Infected PC
« Reply #47 on: August 27, 2013, 09:50:29 PM »
In Control Panel > Services is the  "avast! antivirus" service started ?  If not could you try to start the service

r.clark

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Re: Infected PC
« Reply #48 on: August 27, 2013, 10:21:49 PM »
I see it there under the "standard" tab, it is listed as "started". However, nothing is displayed under the "extended" tab. No services, just a featureless grey overlay over white background. When I run Avast as admin the general status on the left will be red and indicates that the antivirus is off. Selecting start will prompt a AUC confirmation but nothing else, it doesn't seem to start the service or do anything. Every time I run Avast it is like this unless I'm in safe mode.

Offline essexboy

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Re: Infected PC
« Reply #49 on: August 27, 2013, 10:43:40 PM »
So it works OK in safe mode ? 

Next we will check for driver conflicts

Step 1: Start MSConfig

Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Step 2: Configure Selective Startup options

1.In the System Configuration Utility dialog box, click Selective Startup on the General tab.



2.Click to clear the Load Startup Items check box.
Note The Use Original Boot.ini check box is unavailable.

3.Click the Services tab.



4.Click to select the Hide All Microsoft Services check box.
5.Click Disable All, and then click OK.
6. When you are prompted, click Restart.

Once back in windows does the problem still occur ?

r.clark

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Re: Infected PC
« Reply #50 on: August 27, 2013, 11:10:19 PM »
It crashed after I hit 'Ok.' I think it's done this before. I'll try again.

r.clark

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Re: Infected PC
« Reply #51 on: August 28, 2013, 12:08:39 AM »
Ok. Interesting. So I got it to accept the new boot sequence and restarted my computer. I launched avast and selected "Upgrade" at the top. I registered for the basic package and I didn't get the error. Though strangely now my current status is REGISTERED though at the top it still says "Not yet registered 0 days remaining." My registration panel shows that my registration will expire one month from now, but the yellow bar is full and below it, it says "0 days remaining."

Offline essexboy

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Re: Infected PC
« Reply #52 on: August 28, 2013, 03:52:52 PM »
There is something in your main boot sequence that is messing with Avast in some way
Are you able to screenshot or list the services that were disable for the clean boot please

r.clark

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Re: Infected PC
« Reply #53 on: August 29, 2013, 10:09:24 PM »
http://i.imgur.com/SjIwlKs.png

Here they are. I've also noticed that adobe flash player isn't working right now, which could be causing the smaller issues, like chrome and skype not working.

Offline essexboy

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Re: Infected PC
« Reply #54 on: August 29, 2013, 10:16:18 PM »
I can see nothing there that should interfere with Avast

Uninstall Flash using this tool and then re-install http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

r.clark

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Re: Infected PC
« Reply #55 on: August 30, 2013, 04:21:52 AM »
I uninstalled and reinstalled flash player. I ran the installer and accepted the UAC prompt but nothing whatsoever happened after that. I can still see the installer in my processes. On the Adobe website I only get the blank grey screen in the flash version detection.

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Re: Infected PC
« Reply #56 on: August 30, 2013, 02:19:06 PM »
Could you try this

If you have a PC and are using Firefox, Installing Adobe Flash Player goes as follows.
1. Go into tools and click Add-ons
2. Disable Adobe Acrobat
3. Go to the Adobe.com and download Adobe Flash Player
4. Close Firefox completely
5. Install Adobe Flash Player normally
6. Go into Firefox and repeat steps 1 and 2 this time Enable Adobe Acrobat.
Adobe Flash Player should now work.

r.clark

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Re: Infected PC
« Reply #57 on: September 02, 2013, 11:55:33 PM »
I tried this but I still only see the grey box here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Offline essexboy

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Re: Infected PC
« Reply #58 on: September 03, 2013, 06:38:00 PM »
Are you downloading and installing or are you saving the standalone installer to the desktop