Author Topic: Avast cancelling mid scan  (Read 5116 times)

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Squirrelsaver

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Avast cancelling mid scan
« on: August 22, 2013, 07:21:19 PM »
Hi, Today I started a a full system scan and my Avast stopped the scan midway through and returned to home tab, any help would be appreciated.

Offline Pondus

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Re: Avast cancelling mid scan
« Reply #1 on: August 22, 2013, 08:10:03 PM »
and you have tried a reboot and new scan to see if it happens again?

or the avast repair option from ad/remove programs ..... and then a new scan?


Squirrelsaver

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Re: Avast cancelling mid scan
« Reply #2 on: August 22, 2013, 08:21:36 PM »
Yes I tried that but then Avast crashed and not responding and now I cant close it

Offline Pondus

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Re: Avast cancelling mid scan
« Reply #3 on: August 22, 2013, 08:27:19 PM »
any other security programs installed?

you may attach a OTL diagnostic log, then a log expert can have a look inside ....


Squirrelsaver

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Re: Avast cancelling mid scan
« Reply #4 on: August 22, 2013, 08:48:23 PM »
I have Malware Bytes installed as well. I attached the log below like you suggested

Offline essexboy

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Re: Avast cancelling mid scan
« Reply #5 on: August 22, 2013, 09:06:52 PM »
No apparent malware there, do you notice the area being scanned when it stops

Squirrelsaver

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Re: Avast cancelling mid scan
« Reply #6 on: August 22, 2013, 09:17:46 PM »
No sorry, I however ran other scan and it didn't stop this time

Offline essexboy

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Re: Avast cancelling mid scan
« Reply #7 on: August 22, 2013, 09:32:43 PM »
Could you monitor it and if it happens again let me know

Squirrelsaver

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Re: Avast cancelling mid scan
« Reply #8 on: August 22, 2013, 09:41:47 PM »
Yes I will, thanks for the help

Squirrelsaver

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Re: Avast cancelling mid scan
« Reply #9 on: September 11, 2013, 12:02:52 AM »
Hi Essexboy. I started a full scan today and it immediately stopped. It went back to home tab and all my shields reset to 0/0

Offline essexboy

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Re: Avast cancelling mid scan
« Reply #10 on: September 11, 2013, 02:24:54 PM »
OK lets go for a fresh install of Avast and then work from there

Download Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run aswClear
  • It will offer to reboot to safe mode .. Accept that

  • Once it has rebooted to safe mode
  • In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  • Press Uninstall
  • Once complete reboot your system to Normal Mode
  • Reinstall Avast
----------

Squirrelsaver

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Re: Avast cancelling mid scan
« Reply #11 on: September 11, 2013, 07:35:08 PM »
Ok I have done this

Offline essexboy

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Re: Avast cancelling mid scan
« Reply #12 on: September 11, 2013, 07:43:29 PM »
Could you now try a scan please

Squirrelsaver

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Re: Avast cancelling mid scan
« Reply #13 on: September 11, 2013, 08:24:48 PM »
I did a full scan, it worked and there was no threat found.

Offline essexboy

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Re: Avast cancelling mid scan
« Reply #14 on: September 11, 2013, 08:30:12 PM »
OK you should be good to go now :)