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Avast cancelling mid scan
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Topic: Avast cancelling mid scan (Read 5116 times)
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Squirrelsaver
Guest
Avast cancelling mid scan
«
on:
August 22, 2013, 07:21:19 PM »
Hi, Today I started a a full system scan and my Avast stopped the scan midway through and returned to home tab, any help would be appreciated.
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Pondus
Probably Bot
Posts: 37529
Not a avast user
Re: Avast cancelling mid scan
«
Reply #1 on:
August 22, 2013, 08:10:03 PM »
and you have tried a reboot and new scan to see if it happens again?
or the avast repair option from ad/remove programs ..... and then a new scan?
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Squirrelsaver
Guest
Re: Avast cancelling mid scan
«
Reply #2 on:
August 22, 2013, 08:21:36 PM »
Yes I tried that but then Avast crashed and not responding and now I cant close it
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Pondus
Probably Bot
Posts: 37529
Not a avast user
Re: Avast cancelling mid scan
«
Reply #3 on:
August 22, 2013, 08:27:19 PM »
any other security programs installed?
you may attach a OTL diagnostic log, then a log expert can have a look inside ....
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Squirrelsaver
Guest
Re: Avast cancelling mid scan
«
Reply #4 on:
August 22, 2013, 08:48:23 PM »
I have Malware Bytes installed as well. I attached the log below like you suggested
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: Avast cancelling mid scan
«
Reply #5 on:
August 22, 2013, 09:06:52 PM »
No apparent malware there, do you notice the area being scanned when it stops
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Squirrelsaver
Guest
Re: Avast cancelling mid scan
«
Reply #6 on:
August 22, 2013, 09:17:46 PM »
No sorry, I however ran other scan and it didn't stop this time
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: Avast cancelling mid scan
«
Reply #7 on:
August 22, 2013, 09:32:43 PM »
Could you monitor it and if it happens again let me know
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Squirrelsaver
Guest
Re: Avast cancelling mid scan
«
Reply #8 on:
August 22, 2013, 09:41:47 PM »
Yes I will, thanks for the help
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Squirrelsaver
Guest
Re: Avast cancelling mid scan
«
Reply #9 on:
September 11, 2013, 12:02:52 AM »
Hi Essexboy. I started a full scan today and it immediately stopped. It went back to home tab and all my shields reset to 0/0
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: Avast cancelling mid scan
«
Reply #10 on:
September 11, 2013, 02:24:54 PM »
OK lets go for a fresh install of Avast and then work from there
Download
Uninstall Utility
to your
Desktop
.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel
Run aswClear
It will offer to reboot to safe mode .. Accept that
Once it has rebooted to safe mode
In the
Select Product to Uninstall
dropdown choose the version of Avast that is on your system.
Press
Uninstall
Once complete reboot your system to
Normal Mode
Reinstall Avast
----------
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Squirrelsaver
Guest
Re: Avast cancelling mid scan
«
Reply #11 on:
September 11, 2013, 07:35:08 PM »
Ok I have done this
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: Avast cancelling mid scan
«
Reply #12 on:
September 11, 2013, 07:43:29 PM »
Could you now try a scan please
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Squirrelsaver
Guest
Re: Avast cancelling mid scan
«
Reply #13 on:
September 11, 2013, 08:24:48 PM »
I did a full scan, it worked and there was no threat found.
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: Avast cancelling mid scan
«
Reply #14 on:
September 11, 2013, 08:30:12 PM »
OK you should be good to go now
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Avast cancelling mid scan